Assistant Store Manager, Fontainebleau - Maison Margiela
About The Position
The Assistant Store Manager is accountable for store sales and profitability targets and for bringing Maison Margiela's identity to life in every client interaction. The role oversees commercial performance, client development, team leadership, visual and operational standards, and compliance with company policies and local labor law. The Assistant Store Manager develops a high-performing team, sets service standards on the sales floor, and builds lasting client relationships that support repeat business and local market presence. The position balances commercial judgment with consistent execution of brand and corporate guidelines and serves as a key link between the store and headquarters or regional partners in merchandising, HR, operations, and marketing. The Assistant Store Manager supports the Store Manager in developing store strategy and action plans, tracking performance and financial results, recruiting and developing employees, maintaining customer service and clienteling standards, and ensuring effective store operations. When the Store Manager is absent, the Assistant Store Manager assumes responsibility for store operations, team leadership, and business results within defined authority limits.
Requirements
- 5+ years of experience in retail management or a related role.
- Excellent verbal and written communication skills.
- Strong customer service skills.
- Proficiency with Microsoft Office Suite or related software.
- Strong project management skills and the ability to prioritize in a fast-paced environment.
- Flexible availability, including weekends, holidays, and early or late shifts as needed.
- Financial management experience.
- Ethical conduct and ability to lead by example.
- Learning orientation and ability to train and teach.
- Performance management skills.
- Leadership skills, including comfort having difficult conversations.
- Elevated market awareness and networking skills.
- Legal authorization to work in the United States at the time of application and ability to provide proof of employment eligibility upon request.
Nice To Haves
- Experience in retail, luxury retail, or a service-oriented organization.
- Previous client book.
Responsibilities
- Support the store strategy and annual action plan, contributing insight on team capability, traffic patterns, and product performance.
- Track and communicate daily sales and KPIs, review business and product reports, identify trends, and recommend actions.
- Monitor controllable expenses, escalate variances, participate in monthly profit and loss reviews, and help execute resulting action plans.
- Partner with the Store Manager on recruitment, interviewing, and onboarding.
- Coach and develop employees, provide documented feedback, deliver training, and share assessments to inform development plans.
- Train and coach the team on customer service, company policies and procedures, POS transactions, and cash management.
- Execute the clientele program and CRM standards, coach sales professionals on client development, and support customer database growth through capture and follow-up.
- Resolve customer issues within established guidelines and escalate issues beyond that scope to the Store Manager.
- Manage daily store operations, including logistics, stock flow, inventory control, and floor readiness.
- Apply Home Office operations policies and procedures and maintain a clean, organized, and well-maintained store.
- Ensure POS transaction accuracy and follow cash handling, banking, accounting, opening, and closing procedures.
- Draft and maintain store schedules for Store Manager review and approval, monitor floor coverage, and adjust coverage to meet traffic and service needs.
- Operate within store headcount and payroll budgets and flag risks to the Store Manager.
- Execute merchandise standards, monitor best- and slow-seller performance, report store needs, and partner with the visual associate to maximize sales.
- Implement visual standards and guidelines and maintain product and display presentation.
- Lead store operations, team performance, and business results when the Store Manager is absent; make decisions within defined authority, escalate matters as needed, and provide a clear handover.
- Comply with company policies and local labor law.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
