Sales Specialist, Men’s Universe - Maison Madison

Hermès•New York, NY

2d•$27 - $29•Onsite

About The Position

The Sales Specialist, Men’s Universe at the Hermès Maison Madison Flagship Boutique supports the boutique’s client experience in a fast-paced luxury environment. Reporting to the Assistant Manager, Men's Universe, the role works collaboratively with the sales team and selling support teams. Its primary purpose is to achieve individual selling and customer-service objectives while following the boutique’s operational and asset-protection standards. The position is accountable for meeting monthly and annual individual sales goals and contributing to the boutique’s collective target. It supports the selling floor by organizing and replenishing merchandise and supplies, maintaining presentation according to visual merchandising guidelines, and assisting with inventory preparation. The Sales Specialist processes transactions accurately, maintains relevant client and transaction records, supports after-sales administration when needed, and communicates point-of-sale discrepancies to management. The role also follows asset-protection procedures, including merchandise security, tagging, ticketing, and inventory counts, while consistently delivering service to Hermès standards. This is a regular in-person role at a company-designated work location. The hourly range is $26.52–$29.30; actual rates depend on the job, location, and individual experience. The role includes sales-based commission and bonus incentives and the benefits described in the posting.

Requirements

At least 2 years of sales experience.
Strong relationship-development and communication skills.
Even-tempered, with the ability to multitask continuously.
Self-starter able to work independently while collaborating with a team.
Strong organizational skills.
Open availability to accommodate business needs.
Ability to lift 0–25 pounds without assistance.
Ability to perform regular in-person work at a company-designated location.

Nice To Haves

Experience in a luxury environment.

Responsibilities

Meet monthly and annual individual sales goals while helping the boutique achieve its collective sales target.
Organize and prioritize the selling floor to support sales and the client experience.
Keep selling supplies stocked and maintain the floor through straightening, replenishment, and new-receipt presentation in accordance with visual merchandising guidelines.
Apply physical EAS tags and ticket merchandise appropriately.
Assist with inventory preparation as needed.
Process transactions accurately, including receipts, CRM files, SKUs, payment, and client verification.
Provide administrative support for after-sales service when needed.
Partner with management on point-of-sale decisions and communicate discrepancies and variances by the end of the business day.
Keep the workstation clean and organized.
Follow asset-protection procedures, including applicable employee sign-in and bag-check processes, key control, and merchandise-security guidelines.
Ensure products are properly tagged and ticketed on the floor, in the back of house, and in merchandise returns.
Prepare for physical inventory and participate in monthly cycle counts or counts directed by management.
Provide prompt, friendly service, offer assistance and answer questions, and assist with wrapping and packaging at the point of sale.

Benefits

Commission and bonus incentives based on sales performance.
Medical, dental, and vision coverage.
Life insurance and disability coverage.
Paid time off, including 15 annual vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick and safe time.
Paid parental leave and transition time.
401(k) and Roth retirement plans with company matching and profit sharing.
Voluntary benefits, including flexible spending accounts, fitness reimbursement, and voluntary life insurance.
Product discount.
Employee assistance program resources.
Access to the Calm app, Health Advocate, and Family Building Support.