Métier Ambassador, Maison Madison

Hermès • New York, NY

2d • $26 - $29 • Onsite

About The Position

The Métier Ambassador enhances the client experience for new and existing clients by providing support, answering technical questions, sharing knowledge of Hermès craftsmanship and products, and following up on orders. The role is accountable for individual sales objectives and provides in-depth métier training and support to sales associates. It partners with corporate teams, including Merchandising and CDCRM, to develop business goals and growth for the métier.

The position combines clienteling and product expertise with selling-floor support, sales performance, seasonal product training, order management, and boutique operations. It reports to the Floor Director and works collaboratively with sales and selling-support teams in a fast-paced luxury environment. Regular in-person work at a company-designated location is an essential function.

Requirements

• At least two years of sales experience.
• Strong planning and organizational skills, attention to detail, and ability to prioritize deadlines.
• Elevated leadership and communication skills.
• Strong relationship-development and communication skills.
• Even-tempered with the ability to multitask continuously.
• Self-starter able to work independently while collaborating with a team.
• Open availability to accommodate business needs.
• Ability to lift 0–25 lbs. without assistance.
• Ability to work regularly in person at a company-designated location.

Nice To Haves

• Experience in a luxury environment.

Responsibilities

• Develop and support new and existing clients, encouraging loyalty and enthusiasm for the house.
• Deliver high-level service and communicate in-depth knowledge of métier products, including their composition, style, and origin.
• Support métier events and personal clientele, assist other team members, and provide technical expertise in response to client questions.
• Maintain detailed knowledge of company products and services and share it with the team through regular training.
• Train staff on new seasonal products, ensure the team understands the program, and assist with order generation and follow-through.
• Resolve conflicts and problems to fulfill client expectations.
• Update and maintain program tools and the workstation, and update seasonal swatch books weekly.
• Communicate with corporate teams, relay customer feedback to Merchandising and CDCRM, manage and track orders from start to finish, and reinforce service standards to minimize rejection rates.
• Maintain a sales-floor presence, represent the program to clients, and assist with general selling throughout the store as needed.
• Partner with management to drive métier-specific sales, maintain a sustainable ratio of métier sales to Seasonal Collection sales, and drive seasonal collection sell-through toward company targets.
• Meet personal sales goals, sell across all métiers, and contribute to the boutique’s collective sales target.
• Organize and prioritize the workstation and selling floor; keep supplies stocked and maintain the floor through straightening, replenishment, and compliance with visual merchandising guidelines, including physical EAS tagging and ticketing.
• Process transactions accurately, maintain receipts and CRM files, verify client and payment details, and provide administrative support for After Sales service when needed.
• Prepare for physical inventory and participate in monthly cycle counts or counts as directed by management.

Benefits

• Commission and bonus incentives based on sales performance.
• Medical, dental, and vision coverage.
• Life insurance and disability coverage.
• Paid time off, including 15 vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick and safe time.
• Paid parental leave and transition time.
• 401(k) and Roth retirement plan with company matching and profit sharing.
• Voluntary benefits, including flexible spending accounts, fitness reimbursement, and voluntary life insurance.
• Product discount and EAP resources.
• Access to Calm App, Health Advocate, Family Building Support, and additional resources.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed