Assistant Manager, Maison Madison -Fine Jewelry/Watches

Hermès•New York, NY

10d•$88,747 - $99,839•Onsite

About The Position

The Assistant Manager, Fine Jewelry/Watches partners with the Floor Director - Fine Jewelry/Watches and Senior Floor Director to run all aspects of the business, including building sales, identifying sales opportunities, developing clients through CRM and service initiatives, and coaching and counseling staff. The role supervises sales staff and models exceptional service on the sales floor in a fast-paced luxury environment. It is responsible for the annual sales goal for its location, store profitability, accurate inventory, stock levels across assigned métiers, MOS, and sell-through according to HOP standards. The Assistant Manager makes decisions relating to staff, clients, and store operations and, when the Floor Director or Managing Director is absent, steps into the Senior Floor Director/Managing Director role. Regular in-person work at a Company-designated work location is an essential function. Other duties may be assigned by the supervisor.

Requirements

At least 4 years of retail management experience.
Basic office skills, including proficiency in Excel, Word, Cegid, and E-time.
Ability to learn merchandise, POS, and payroll systems and troubleshoot effectively.
Ability to interpret sales data and translate it into effective business recommendations.
Clear written and verbal communication skills.
Ability to lift 0–25 lbs. without assistance.
Flexible work availability as business needs dictate.
Ability to work regularly in person at a Company-designated work location.
Ability to perform the key functions of the role with or without reasonable accommodations.

Nice To Haves

Prior experience in a luxury environment is preferred.

Responsibilities

Supervise staff daily through coaching, training, and support in achieving sales objectives.
Maintain an active management presence on the sales floor, model exceptional service, and ensure team members embody the Hermès spirit.
Review business by métier weekly, track deliveries and special orders, identify sales opportunities, and align them with sales specialists’ personal goals to evaluate their contribution to the boutique.
Contribute to or conduct monthly touch-base meetings and annual performance evaluations in coordination with the Managing Director and Floor Director.
Communicate CRM standards, follow up daily on associate compliance, and maximize the quality of client capture and client information according to HOP standards.
Clearly communicate policies and procedures and ensure team compliance.
Monitor staff E-time and scheduling needs, and maintain accurate vacation, time, and attendance records in coordination with HR.
Organize seasonal trainings, including key métier points and share porte updates, and ensure sales teams integrate them into client conversations at point of sale.
Help maintain a store candidate database and recruit and interview candidates for open positions.
Make critical client decisions and run the business during the Managing Director’s or Floor Director’s visits to Podium.
Achieve the annual sales goal for the location and help ensure store profitability and accurate inventory within company parameters.
Maintain stock levels across assigned métiers, MOS, and sell-through according to HOP standards.
Make decisions regarding staff, clients, and store operations and step into the Senior Floor Director/Managing Director role when those leaders are absent.

Benefits

Commission and bonus incentives based on sales performance
Medical, dental, and vision coverage
Life insurance and disability coverage
Paid time off, including 15 days of annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick and safe time
Paid parental leave and transition time
401(k) and Roth retirement plan with company matching and profit sharing
Flexible spending accounts
Fitness reimbursement
Voluntary life insurance
Product discount
EAP resources
Access to Calm App, Health Advocate, and Family Building Support