Assistant Manager: Grown Brilliance (Fine Jewelry)

Leap • Boston, MA

1d

About The Position

Grown Brilliance creates 100% conflict-free, lab-grown diamonds in timeless designs, modern styles, and customizable options. The Assistant Manager partners with the General Manager to drive boutique commercial performance, elevate the client experience, and develop a high-performing team. The role leads from the sales floor, champions clienteling and product expertise, and ensures a polished, personalized experience. When the General Manager is absent, the Assistant Manager leads the business while balancing client experience, team performance, and operational excellence.

The position is paid $26–$32 per hour and is commission-eligible, with a starting commission rate of 2% and the opportunity to earn up to 4% based on store performance. Compensation depends on the candidate’s experience, skills, competencies, and qualifications.

The role requires flexible availability, including evenings, weekends, and holidays. Employees averaging 32 or more hours per week are eligible for medical, dental, and vision benefits. Other listed perks include an employee assistance program, 401(k), accrued PTO, employee discounts, and a wardrobe allotment for participating Leap brands.

Requirements

• 2–4 years of retail leadership experience in fine jewelry, luxury, premium, specialty, or other high-consideration retail.
• Proven ability to drive sales through consultative selling, clienteling, relationship-building, and commercial acumen.
• Demonstrated success coaching, developing, and inspiring teams, with experience supporting recruitment, onboarding, and performance management.
• Experience building client relationships and a book of business through outreach, appointments, follow-up, and CRM engagement.
• Strong communication and interpersonal skills, polished presence, product curiosity, and ability to communicate product knowledge, craftsmanship, and brand story effectively.
• Strong operational discipline and attention to detail.
• Flexible availability, including evenings, weekends, and holidays.
• Ability to actively lead on the sales floor, stand and walk for extended periods, climb ladders, and lift up to 50 lbs.
• Must be at least 18 years of age.

Nice To Haves

• Proficiency with Shopify, Endear CRM, Slack, and Google Workspace is preferred.

Responsibilities

• Partner with the General Manager to achieve sales and key business objectives.
• Lead by example through consultative, relationship-based selling and exceptional client engagement.
• Monitor performance, identify opportunities, and develop actionable strategies.
• Support client acquisition, retention, repeat business, and boutique growth initiatives.
• Deliver personalized, high-touch service from initial discovery through purchase and post-sale follow-up.
• Build client relationships through discovery, attentive listening, and genuine connection.
• Coach the team on clienteling, outreach, appointments, follow-up, and CRM engagement.
• Support private appointments, special occasions, events, and other elevated selling experiences.
• Handle high-touch client interactions with discretion, professionalism, and sound judgment.
• Recruit, onboard, coach, and develop team members through feedback, recognition, and hands-on leadership.
• Build a culture of accountability, collaboration, and service excellence.
• Coach team members on product knowledge, client discovery, storytelling, relationship building, and selling.
• Partner with the General Manager on performance management, succession planning, and talent development.
• Develop knowledge of the brand’s collections, craftsmanship, materials, aesthetic, and product differentiators.
• Ensure the team can educate clients and communicate the brand story and product value.
• Represent the brand locally through partnerships, events, and client activations.
• Oversee daily boutique operations, including inventory, merchandising, scheduling, shipment processing, opening and closing procedures, and compliance.
• Maintain standards for presentation, organization, cleanliness, inventory accuracy, and security.
• Serve as Manager on Duty when needed and ensure seamless execution across the client experience, team, and business.

Benefits

• Medical, dental, and vision benefits for employees averaging 32 or more hours per week.
• AllOne Health Employee Assistance Program.
• 401(k).
• Accrued PTO.
• Employee discount and wardrobe allotment for participating Leap brands.
• Commission eligibility, with a starting rate of 2% and the opportunity to earn up to 4% based on store performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed