Fine Jewelry & Watch Coordinator

The RealReal • Perth Amboy, NJ

5d • $19 - $24

About The Position

The Fine Jewelry & Watch Coordinator supports smooth inbound processing and authentication of fine jewelry and watches at The RealReal’s Authentication Centers. The role coordinates with watchmakers, fine jewelry specialists, external vendors, other departments, and management in a fast-paced, production-driven environment. Responsibilities span product flow, repair-program coordination, issue resolution, supplies, documentation, and administrative work.

Requirements

• At least 2 years of customer service, event, account, or project management experience.
• Watch and/or jewelry experience.
• Strong organizational skills, attention to detail, and accuracy.
• Sound decision-making skills.
• Customer-service and collaborative mindset.
• Ability to prioritize multiple time-sensitive tasks and/or escalate issues.
• Comfort and ease navigating business and/or warehouse systems.
• Intermediate to advanced knowledge of Microsoft Office and/or Google Suite.

Nice To Haves

• Bachelor’s degree from an accredited college or university.
• Graduate Gemology diploma.
• Proficiency with Mac OS and Google Suite.

Responsibilities

• Accurately sort and scan inbound and outbound products into the system and physical locations while maintaining FIFO order.
• Monitor, report on, and respond to product queues across locations, moving products through the pipeline quickly.
• Serve as the point of contact for the Repair program, including shipping and receiving, invoice tracking, maintaining internal and external systems, and communicating updates to internal customers and consignors.
• Investigate and resolve inquiries and issues with urgency.
• Track exceptions, rejections, and buy-outs, communicating them through appropriate channels.
• Order supplies and tools for multiple locations.
• Follow quality standards and SOPs, and create process documentation to support ongoing operational quality and efficiency.
• Perform administrative duties.

Benefits

• $50 in monthly food credits for snacks and meals available for purchase on site.
• Employee Stock Purchase Plan.
• 401(k) with company match.
• Medical, dental, and vision insurance.
• Paid parental leave.
• 9 paid company holidays.
• 18 paid time-off days, accruing from the first day of work.
• State-of-the-art, climate-controlled warehouse facility.
• Depending on role, employees may be eligible for a bonus program and incentive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed