Fine Jewelry & Watch Coordinator

The RealReal•Perth Amboy, NJ

About The Position

The Coordinator for Fine Jewelry & Watches helps maintain smooth inbound processing and authentication operations for fine jewelry and watches at The RealReal’s Authentication Centers. The role collaborates with watchmakers, fine jewelry specialists, external vendors, other departments, and management to move consigned goods through the operational pipeline in a fast-paced, production-driven environment. The RealReal operates warehouse facilities in New Jersey and Arizona, where luxury experts and proprietary technology are used to process, authenticate, and photograph consigned goods for online listing. This position supports product handling, repair-program coordination, issue resolution, supply ordering, documentation, and administrative operations. The role requires at least two years of customer service, event, account, or project management experience, as well as watch and/or jewelry experience. A bachelor’s degree and Graduate Gemology diploma are preferred. The expected hourly rate is $19–$23.82, with starting pay determined by factors including work location, skills, experience, market demands, and internal parity.

Requirements

At least 2 years of customer service, event, account, or project management experience.
Watch and/or jewelry experience.
Strong organizational skills, attention to detail, and accuracy.
Sound decision-making skills.
Customer-service orientation and a collaborative mindset.
Ability to prioritize multiple time-sensitive tasks and/or escalate issues.
Comfort and ease navigating business and/or warehouse systems.
Intermediate to advanced knowledge of Microsoft Office and/or Google Suite.

Nice To Haves

Bachelor’s degree from an accredited college or university.
Graduate Gemology diploma.
Proficiency with Mac OS and Google Suite.

Responsibilities

Accurately sort and scan inbound and outbound products into the system and physical locations while maintaining FIFO order.
Monitor, report on, and respond to product queues across locations, moving products quickly through the pipeline.
Serve as the point of contact for the Repair program, including shipping and receiving, invoice tracking, maintaining internal and external systems, and communicating updates to internal customers and consignors.
Investigate and resolve inquiries and issues promptly.
Track exceptions, rejections, and buy-outs, and communicate them to appropriate channels.
Order supplies and tools for multiple locations.
Follow quality standards and standard operating procedures; create process documentation to support ongoing operational quality and efficiency.
Perform administrative duties.

Benefits

$50 in monthly food credits for snacks and meals available for purchase on site.
Employee Stock Purchase Plan.
401(k) with company match.
Medical insurance.
Dental insurance.
Vision insurance.
Paid parental leave.
9 paid company holidays.
18 paid time-off days, accruing from the first day of work.
State-of-the-art, climate-controlled warehouse facility.