Fine Jewelry & Watch Coordinator

The RealReal • Madison, NY

4d • Onsite

About The Position

The Fine Jewelry & Watch Coordinator supports smooth inbound processing and authentication operations for fine jewelry and watches at The RealReal’s Authentication Centers. The role works with watchmakers, fine jewelry specialists, external vendors, other departments, and management to move consigned goods efficiently through the processing pipeline. It is based in a fast-paced, production-driven warehouse environment and includes product handling, repair-program coordination, issue resolution, supply ordering, process documentation, and administrative duties.

Requirements

• At least 2 years of customer service, event, account, or project management experience.
• Watch and/or jewelry experience.
• Strong organizational skills and attention to detail and accuracy.
• Sound decision-making skills.
• A customer-service-oriented and collaborative mindset.
• Ability to prioritize multiple time-sensitive tasks and/or escalate issues.
• Comfort and ease navigating business and/or warehouse systems.
• Intermediate to advanced knowledge of Microsoft Office and/or Google Suite.

Nice To Haves

• Bachelor’s degree from an accredited college or university.
• Graduate Gemology diploma.
• Proficiency with Mac OS and Google Suite.

Responsibilities

• Accurately sort and scan inbound and outbound products into the system and physical locations while maintaining FIFO order.
• Monitor, report on, and respond to product queues across locations, moving products through the pipeline quickly.
• Serve as the point of contact for the Repair program, including shipping and receiving, invoice tracking, maintaining internal and external systems, and communicating updates to internal customers and consignors.
• Investigate and resolve inquiries and issues promptly.
• Track exceptions, rejections, and buy-outs, and communicate them through appropriate channels.
• Order supplies and tools for multiple locations.
• Follow quality standards and standard operating procedures, and create process documentation to support operational quality and efficiency.
• Perform administrative duties.

Benefits

• $50 in monthly food credits for snacks and meals available for purchase on site.
• Employee Stock Purchase Plan.
• 401(k) with Company Match.
• Medical, dental, and vision insurance.
• Paid parental leave.
• 9 paid company holidays.
• 18 paid time off (PTO) days, accruing from the first day of work.
• Climate-controlled warehouse facility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed