Fine Jewelry & Watch Coordinator
About The Position
The Fine Jewelry & Watch Coordinator supports smooth inbound processing and authentication operations for fine jewelry and watches at The RealReal’s Authentication Centers. The role collaborates with watchmakers, fine jewelry specialists, external vendors, other departments, and management in a fast-paced, production-driven environment. The coordinator manages product movement through the facility and pipeline, supports the Repair program, handles related shipping, receiving, and invoice tracking, and communicates updates to internal customers and consignors. The role also addresses inquiries and exceptions, orders supplies and tools, follows quality standards and standard operating procedures, and documents processes to support operational quality and efficiency.
Requirements
- At least 2 years of customer service, event, account, or project management experience.
- Watch and/or jewelry experience.
- Strong organizational skills and attention to detail and accuracy.
- Sound decision-making skills.
- Customer service and collaborative mindset.
- Ability to prioritize multiple time-sensitive tasks and/or escalate issues.
- Comfort and ease navigating business and/or warehouse systems.
- Intermediate to advanced knowledge of Microsoft Office and/or Google Suite.
Nice To Haves
- Bachelor’s degree from an accredited college or university.
- Graduate Gemology diploma.
- Proficiency with Mac OS and Google Suite.
Responsibilities
- Accurately sort and scan inbound and outbound product into system and physical locations while maintaining FIFO order.
- Monitor, report on, and respond to product queues across locations, moving product quickly through the pipeline.
- Serve as the point of contact for the Repair program, including shipping and receiving, invoice tracking, maintaining internal and external systems, and communicating updates to internal customers and consignors.
- Investigate and resolve inquiries and issues with urgency.
- Track exceptions, rejections, and buy-outs, communicating them through appropriate channels.
- Order supplies and tools for multiple locations.
- Adhere to quality standards and SOPs, and create process documentation to support ongoing operational quality and efficiency.
- Perform administrative duties.
Benefits
- $50 in monthly food credits for snacks and meals available for purchase on site.
- Employee Stock Purchase Plan.
- 401(k) with company match.
- Medical, dental, and vision insurance.
- Paid parental leave.
- 9 paid company holidays.
- 18 paid time off (PTO) days, accruing from the first day of work.
- State-of-the-art, climate-controlled warehouse facility.
- Depending on role, employees may be eligible for a bonus program and incentive pay.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
