Assistant Manager: Grown Brilliance (Fine Jewelry)

Leap • Boston, MA

2d • $26 - $32

About The Position

Grown Brilliance is seeking a client-focused Assistant Manager for its fine jewelry boutique, powered by the Leap Platform. The role suits an emerging retail leader who is passionate about luxury, relationship-driven selling, exceptional service, and team development. As a key partner to the General Manager, the Assistant Manager helps drive commercial performance, elevate the client experience, and develop a high-performing team. The position leads from the sales floor, champions clienteling and product expertise, and ensures a polished, personalized boutique experience. When the General Manager is absent, the Assistant Manager leads the business while balancing client experience, team performance, and operational excellence.

The role is hourly, with a pay range of $26–$32, and is commission-eligible. The starting commission rate is 2%, with the opportunity to earn up to 4% based on store performance. Compensation depends on the candidate’s experience, skills, competencies, and qualifications.

Grown Brilliance creates 100% conflict-free, lab-grown diamonds in timeless, modern, and customizable designs. The company describes diamonds as personal expressions of style and values that mark meaningful moments. The Leap platform supports retail experiences for modern brands through technology, operational expertise, and retail excellence, managing more than 100 stores and partnering with brands including Bombas, Collars & Co, Frankies Bikinis, Malbon Golf, MZ Wallace, SET, and Tony Bianco.

Leap celebrates diversity and is committed to an inclusive workplace where team members can thrive. The role offers medical, dental, and vision benefits to employees averaging 32 or more hours per week, an employee assistance program, 401(k), accrued PTO, and an employee discount and wardrobe allotment for participating Leap brands.

Requirements

• 2–4 years of retail leadership experience within fine jewelry, luxury, premium, specialty, or other high-consideration retail.
• Proven ability to drive sales through consultative selling, clienteling, relationship-building, and commercial acumen.
• Demonstrated success coaching, developing, and inspiring teams while supporting recruitment, onboarding, and performance management.
• Experience building client relationships and a book of business through outreach, appointments, follow-up, and CRM engagement.
• Strong communication and interpersonal skills, polished presence, product curiosity, and ability to communicate product knowledge, craftsmanship, and brand story effectively.
• Strong operational discipline and attention to detail.
• Flexible availability, including evenings, weekends, and holidays.
• Ability to actively lead on the sales floor, stand and walk for extended periods, climb ladders, and lift up to 50 lbs.
• Must be at least 18 years of age.

Nice To Haves

• Proficiency with Shopify, Endear CRM, Slack, and Google Workspace.

Responsibilities

• Partner with the General Manager to achieve sales and key business objectives.
• Lead by example through relationship-based, consultative selling and exceptional client engagement.
• Monitor performance, identify opportunities, and turn insights into actionable strategies.
• Support initiatives that drive client acquisition, retention, repeat business, and boutique growth.
• Deliver personalized, high-touch service from initial discovery through purchase and post-sale follow-up.
• Build meaningful client relationships through discovery, attentive listening, and genuine connection.
• Coach the team on clienteling, outreach, appointment setting, follow-up, and CRM engagement.
• Support private appointments, special occasions, events, and other elevated selling experiences.
• Handle high-touch client interactions with discretion, professionalism, and sound judgment.
• Recruit, onboard, coach, and develop team members through feedback, recognition, and hands-on leadership.
• Build a culture of accountability, collaboration, and service excellence.
• Coach the team on product knowledge, client discovery, storytelling, relationship building, and selling.
• Partner with the General Manager on performance management, succession planning, and talent development.
• Develop a strong understanding of the brand's collections, craftsmanship, materials, aesthetic, and product differentiators.
• Ensure the team can educate clients and communicate the brand story and product value.
• Represent the brand in the local community through partnerships, events, and client activations.
• Oversee daily boutique operations, including inventory, merchandising, scheduling, shipment processing, opening and closing procedures, and compliance.
• Maintain high standards of presentation, organization, cleanliness, inventory accuracy, and security.
• Serve as Manager on Duty when needed, ensuring seamless execution across the client experience, team, and business.
• Confidently lead the boutique in the General Manager's absence and contribute to a high-performing store culture.

Benefits

• Medical, dental, and vision benefits for employees averaging 32 or more hours per week.
• AllOne Health Employee Assistance Program.
• 401(k).
• Accrued PTO.
• Employee discount and wardrobe allotment for participating Leap brands.
• Commission eligibility: starting rate of 2%, with the opportunity to earn up to 4% based on store performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed