Spa Manager - Hand & Stone Pearland
Hand & Stone - Revive Houston•Pearland, TX
•Onsite
About The Position
Hand & Stone Pearland is hiring a Spa Manager to lead day-to-day operations, build a high-performing guest-service team, support membership and retail growth, and deliver a consistently excellent guest experience.
Requirements
- Documented leadership in hospitality, retail, wellness, sales or service operations.
- Strong coaching, scheduling, customer-recovery and KPI/accountability skills.
- Comfort working hands-on at the front desk and leading by example.
Responsibilities
- Lead daily spa operations and guest experience.
- Coach, train and develop front-desk and sales associates.
- Own team scheduling and support therapist and service-provider scheduling.
- Drive membership, retail and guest-retention performance through hands-on leadership.
- Support interviewing, hiring, onboarding, performance management and accountability in coordination with ownership.
- Manage reporting, deposits, inventory, ordering and operational administration.
- Resolve guest concerns, maintain cleanliness and equipment standards, and uphold Hand & Stone operating procedures.
- Support local marketing, referrals and community outreach.
Benefits
- Bonus opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
