Hand & Stone Sales Manager
About The Position
Hand & Stone Massage and Facial in Palm Harbor, Florida, is hiring a Sales Manager / Sales Coach to lead its front-of-house sales culture. The role trains, motivates, and develops the front desk and service team to sell monthly wellness memberships and gift cards while providing a seamless, guest-centric experience. The Sales Coach helps clients understand the value of ongoing self-care and supports consistent spa revenue growth. The position works with the Spa Manager, District Manager, and Owner to review sales performance, identify opportunities, and put action plans in place. It also involves coaching team members, engaging with guests on the floor, tracking sales metrics, and helping improve membership retention.
Responsibilities
- Design and deliver sales training programs focused on monthly membership conversion and gift card promotion.
- Coach front desk associates in consultative selling, objection handling, and upselling wellness services.
- Set and monitor individual and team targets for membership enrollments, renewals, and gift card revenue.
- Conduct weekly one-on-one coaching sessions and group huddles to review performance and celebrate wins.
- Develop sales scripts, role-play scenarios, and onboarding materials tailored to the spa environment.
- Work with the Spa Manager, District Manager, and Owner to analyze sales data, identify gaps, and implement action plans.
- Engage with guests on the floor and demonstrate effective sales behaviors.
- Monitor membership retention and collaborate with the team on strategies to re-engage lapsed members.
- Track and report KPIs, including close rate, membership growth, and gift card sales.
Benefits
- Free uniforms
- Health insurance options, including medical, dental, and vision
- Opportunity for advancement and room for growth
- Paid time off, starting at five days after Year 1 and increasing annually
- Training and development, including ongoing professional development and sales coaching training
- Complimentary quarterly massage or facial services
- Employee discounts on spa services and retail products
- Member-priced gift cards for personal gifting
- Supportive, wellness-focused team culture
- 15% discount on regularly priced merchandise at specified Plato’s Closet locations
- Competitive compensation
- Uncapped commission opportunities and monthly bonuses
- 401(k), available after one year of employment
- 401(k) matching
- Flexible schedule
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
