Hand & Stone Sales Manager

Hand & Stone•Palm Harbor, FL

About The Position

Hand & Stone Massage and Facial in Palm Harbor, Florida, is hiring a Sales Manager/Sales Coach to lead its front-of-house sales culture. The Sales Coach trains, motivates, and develops front desk and service team members to sell monthly wellness memberships and gift cards while providing a seamless, guest-centric experience. The role supports guests in understanding the value of ongoing self-care and helps drive spa revenue growth. The position partners with the Spa Manager, District Manager, and Owner on sales performance and action plans. Compensation is $17.00–$20.00 per hour, with uncapped commission opportunities and monthly bonuses. The spa is part of an independently owned and operated franchise; employment decisions are made by the local franchisee.

Responsibilities

Design and deliver sales training focused on monthly membership conversion and gift card promotion.
Coach front desk associates in consultative selling, objection handling, and upselling wellness services.
Set and monitor individual and team sales targets for membership enrollments, renewals, and gift card revenue.
Conduct weekly one-on-one coaching sessions and group huddles to review performance and celebrate wins.
Develop sales scripts, role-play scenarios, and onboarding materials tailored to the spa environment.
Partner with the Spa Manager, District Manager, and Owner to analyze sales data, identify gaps, and implement action plans.
Lead by example on the floor by engaging with guests and demonstrating effective sales behaviors.
Monitor membership retention and collaborate with the team on re-engagement strategies for lapsed members.
Track and report KPIs, including close rate, membership growth, and gift card sales.