Software Engineer Jobs

About The Position

Requirements

• Bachelor's degree in Engineering, Computer Science, Manufacturing, or a related field, or equivalent relevant experience.
• 3-5 years of experience in CAD/CAM programming, manufacturing, or application engineering.
• Hands-on experience with Mastercam or similar CAD/CAM software.
• Strong understanding of CNC programming and manufacturing processes, including milling, turning, and multi-axis machining.
• Excellent problem-solving, analytical, communication, and presentation skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Willingness to travel up to 25%, including customer site visits, trade shows, and international events.

Nice To Haves

• Knowledge of machining processes and tooling.
• Experience with simulation software and post-processor customization.
• Familiarity with CRM tools, such as Salesforce and NetSuite.

Responsibilities

• Provide expert-level support to customers and channel partners by troubleshooting technical issues related to Mastercam products.
• Analyze customer workflows and recommend tailored solutions that improve efficiency and productivity.
• Serve as a technical resource for escalated customer inquiries, ensuring timely and effective resolution.
• Collaborate with product management and development teams to provide customer feedback and insights for product enhancements.
• Test and validate new product features for compatibility and usability in real-world applications.
• Assist sales teams with product demonstrations, technical presentations, and proofs of concept.
• Support customers after the sale to promote successful implementation and adoption of Mastercam solutions.
• Develop custom toolpaths, templates, macros, technical documentation, and training materials.
• Deliver in-person and online training and hands-on product demonstrations for customers, channel partners, and internal teams.