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Social Worker MSW

Cleveland Clinic
•Onsite

About The Position

Cleveland Clinic Martin North Hospital is a fully integrated medical campus with diagnostic centers, outpatient surgery, and a 24-hour emergency department. The hospital is part of Cleveland Clinic, a nonprofit, multispecialty academic medical center integrating clinical and hospital care with research and education. The Social Worker helps patients and communities access health and social services. In this position, the caregiver completes comprehensive, culturally competent assessments of patients’ and families’ biomedical, psychosocial, and spiritual needs, then implements appropriate social-service interventions and continuing-care options. The role works collaboratively with patients, families, physicians, nurses, and other caregivers to support continuity of care, address psychosocial needs, and coordinate referrals and discharge planning. The schedule is days, 8:00 a.m.–4:30 p.m., with weekend and holiday requirements. The position requires frequent movement between departments, as well as workstation and computer use. Cleveland Clinic requires compliance with its influenza prevention program, including annual vaccination or an approved exemption, and employment offers are followed by controlled-substance testing.

Requirements

  • Master’s degree in Social Work.
  • One year of clinical experience.
  • Basic computer skills and familiarity with Windows-based software programs.
  • Experience in crisis intervention, psychosocial counseling, and therapeutic counseling.
  • Experience in utilization management, managed care, quality, and payor issues.
  • Strong organizational and prioritization skills.
  • Demonstrated leadership skills.

Nice To Haves

  • State Licensed Clinical Social Worker (LCSW).
  • Two years of hospital or healthcare social-work experience.
  • Knowledge of acute-care regulatory and accreditation requirements.

Responsibilities

  • Demonstrate the knowledge and ability to care for the age-specific needs of the population served, as measured by mandatory training and supervisor observation.
  • Demonstrate an understanding of illness and recovery and their impact on patients and families.
  • Respond to campus-wide referrals on the same working day.
  • Identify significant psychosocial issues and implement social-service interventions and continuing-care options through data collection, analysis, and care-plan implementation.
  • Use a multidisciplinary approach to promote continuity of care and comprehensive patient services.
  • Develop and maintain positive working relationships with patients, families, physicians, nurses, and ancillary personnel to promote open communication.
  • Serve as a resource on internal and external resources for patients, families, physicians, and caregivers.
  • Initiate team conferences to discuss complex cases and facilitate consensus.
  • Use crisis intervention techniques to calm, comfort, and stabilize patients and families under stress.
  • Coordinate realistic referrals and continuing-care plans that meet patients’ needs, age, and health status.
  • Inform patients, families, and others accountable for continuing care about their roles and responsibilities under the care plan.
  • Use clinical intervention skills to assist patients, families, and caregivers with coping based on assessed needs.
  • Document social-work services and interventions in case-management progress notes, the multidisciplinary problem list, and interdisciplinary education records.
  • Facilitate and coordinate timely transfers and discharges for patients with complex needs.
  • Facilitate and coordinate inpatient and outpatient dialysis arrangements.
  • Disclose medical errors to patients and families in accordance with the patient safety plan and disclosure policy, in collaboration with clinical and medical staff.
  • Assist in developing and maintaining the electronic case-management resource manual.
  • Represent Cleveland Clinic at the Broward County Baker Act Task Force meeting.

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