Service Manager Jobs

About The Position

Requirements

• High School Diploma or equivalent; bachelor’s degree preferred.
• Must have 3+ years experience managing offices services, reprographics and light facilities
• Law Firm Experience preferred
• 5+ years of experience in operational management or client services lead.
• Supervisory experience managing 5–10 staff members.
• Strong interpersonal, communication, and problem-solving skills.
• Experience in office services, facilities, or law firm environments preferred.
• Proficient in MS Office and other business software.

Nice To Haves

• Client-focused with integrity and professional presence.
• Ability to manage multiple priorities and maintain confidentiality.
• Skilled in conflict resolution and staff performance management.
• Strong organizational skills and attention to detail.

Responsibilities

• Supervise legal print, production, and binding services, ensuring accuracy, compliance, and timely delivery of all materials, including document reproduction and distribution critical to law firm operations.
• Serve as the main on-site client contact and handle escalations.
• Manage staff schedules, resources, and coverage for absences or emergencies.
• Track and report key performance metrics (KPIs/SLAs, P&L, budgets).
• Lead staff development, coaching, and training; conduct performance reviews.
• Maintain a safe, professional, and organized work environment.
• Oversee vendors and coordinate special projects.
• Participate in client business reviews and support operational improvements.

Benefits

• Medical
• Dental
• Vision
• HCFSA
• DCFSA
• HSA
• Commuter Transit and Parking
• Supplemental Life Insurance
• Accident Insurance
• Critical Illness
• Hospital Indemnity
• Legal Program
• Identify Theft Protection
• Pet Discounts
• Pet Insurance
• Group Home and Auto Insurance
• EAP
• Short Term Disability
• Life Insurance
• Education Discounts
• 401k w/ matching
• Entertainment Discounts
• Paid Time Off