Assistant Service Manager

Bigge Crane and Rigging Co.•Houston, TX

71d

About The Position

The Assistant Service Manager manages and supervises technicians and service administrative staff. The role is responsible for customer satisfaction while managing company profitability and the applicable budget. The Assistant Service Manager helps ensure a safe working environment in partnership with the Service Manager and Safety Director, reporting safety issues as needed. The position coordinates field service calls, technician scheduling, planned maintenance, parts ordering, work orders, documentation, and customer service and inspection records. It also supports service billing by providing the costs and supporting documents for field repairs billed to customers. The role may require taking calls at night and on weekends as needed.

Requirements

A minimum of 3 years of experience as a crane mechanic is desired.
1–2 years of previous supervisory experience is desired.
Demonstrated competency in diagnosing, repairing, and maintaining systems including engines, transmissions, hydraulics, and LMI systems across various equipment lines.
Exceptional customer service and organizational skills.
Proficient computer skills, including use of the MS Office Suite, smartphones, and tablets.
Ability to train employees on processes and procedures.
High school diploma or equivalent required.
Ability to troubleshoot minor issues over the phone and provide solutions.
Scheduling management skills.
Friendly, courteous, approachable, and effective interpersonal skills.
Excellent communication skills.

Nice To Haves

A minimum of 3 years of experience as a crane mechanic.
1–2 years of previous supervisory experience.

Responsibilities

Field calls regarding equipment service at job sites.
Schedule technicians for field service calls.
Look up and order parts as needed for field service repairs.
Proofread and approve field service technicians’ timesheets.
Schedule planned maintenance for lube technicians and field service technicians.
Confirm required documents, including service reports and parts requisitions, are completed correctly and contain all necessary equipment, repair, and customer information.
Provide Service Billing with costs and documentation, including service reports, parts invoices, and photos, for field repairs billed to customers.
Field calls at night and on weekends as required; be on call as needed during those times.
Ensure service documents are submitted to Service Admin for uploading.
Provide customers with required service and inspection documentation.
Issue and complete work orders for repairs made in the shop and field.