Sr Program Manager

MC Test Service Inc•Billerica, MA

14d•$100,000 - $140,000•Hybrid

About The Position

The Senior Program Manager is responsible for leading the strategic execution of complex customer programs while serving as the primary business relationship manager for key customer accounts. This role provides leadership across the entire product lifecycle by managing customer expectations, driving operational performance, mitigating business risks, and leading cross-functional teams to achieve customer, operational, and financial objectives. Working closely with Engineering, Supply Chain, Manufacturing, Quality, Finance, Sales, and executive leadership, the Senior Program Manager develops long-term customer partnerships, leads strategic initiatives, supports business growth, and ensures program success through effective communication, proactive leadership, and operational excellence within a high-reliability electronics manufacturing environment.

Requirements

Master's degree in Business Administration (MBA), Engineering, or a related discipline preferred.
Project Management Professional (PMP)
Certified Associate in Project Management (CAPM)
Lean Six Sigma Green Belt
APICS/ASCM Certified Supply Chain Professional (CSCP)
Minimum of eight (8) years of progressive experience in program management, project management, operations, engineering, supply chain, or customer account management within a manufacturing environment.
Electronics Manufacturing Services (EMS) experience strongly preferred.
Demonstrated experience managing strategic customer accounts, complex manufacturing programs, and cross-functional business initiatives.
Experience leading executive customer meetings, Quarterly Business Reviews (QBRs), and contract performance discussions.
Strong understanding of manufacturing operations, supply chain management, quality systems, engineering change processes, and financial performance metrics.
Experience utilizing ERP/MRP systems to support customer programs and operational execution.
Demonstrated ability to mentor team members, influence cross-functional organizations, and drive business improvements.
Excellent analytical, organizational, negotiation, presentation, and communication skills.
Advanced proficiency with Microsoft Office applications, including Excel, PowerPoint, and Outlook.

Nice To Haves

Ability to sit for extended periods while performing computer-based work.
Ability to use a computer, keyboard, mouse, telephone, and other office equipment for prolonged periods.
Ability to communicate effectively in person, by telephone, and through electronic communication methods.
Ability to occasionally stand, walk, bend, reach, and lift office materials up to 25 pounds.
Ability to visually review documents, reports, spreadsheets, and computer displays with or without corrective lenses.
Ability to move throughout office and production areas as business needs require.
The employee is required to exercise sound judgment, analytical thinking, and problem-solving skills in a professional business environment.
The role requires the ability to prioritize multiple responsibilities, manage competing deadlines, interpret and analyze information, and make decisions consistent with organizational objectives.
Employees must effectively communicate with internal and external stakeholders, maintain confidentiality where appropriate, and adapt to changing business needs.
The position requires sustained concentration, attention to detail, and the ability to work independently while maintaining productivity and accuracy.

Responsibilities

Serve as the primary business relationship manager for strategic customer accounts by developing trusted partnerships and ensuring long-term customer satisfaction and business growth.
Lead complex Customer Focus Teams (CFTs) by aligning cross-functional resources, driving accountability, and ensuring successful execution of customer requirements and business objectives.
Manage multiple or highly complex customer programs throughout the product lifecycle by balancing customer expectations, operational priorities, financial performance, and contractual commitments.
Lead executive-level customer communications, Quarterly Business Reviews (QBRs), and strategic business discussions while presenting program performance, risks, and improvement initiatives.
Collaborate with Engineering, Supply Chain, Manufacturing, Quality, Finance, and Sales to develop integrated solutions that support customer requirements, operational readiness, and profitable program execution.
Evaluate program financial performance, including revenue, margins, inventory exposure, liabilities, and operational costs, while identifying opportunities to improve profitability and business performance.
Lead new product introductions (NPI), manufacturing readiness activities, engineering change implementation, and product transitions to ensure successful program launches and sustained operational performance.
Identify program risks, customer concerns, supply chain challenges, and operational constraints while leading cross-functional teams to develop proactive mitigation strategies and corrective actions.
Support customer growth initiatives by identifying opportunities for additional business, improved service offerings, and operational enhancements that strengthen long-term customer partnerships.
Mentor Program Managers by sharing best practices, providing guidance on customer management, and supporting the development of program management capabilities across the organization.
Lead continuous improvement initiatives that enhance customer satisfaction, operational efficiency, communication, business processes, and program performance.
Ensure compliance with contractual obligations, customer requirements, company policies, and applicable quality management system standards.