Sr. Program Manager

Motorola Solutions•New York, SC

2d•$95,000 - $110,000

About The Position

Motorola Solutions is seeking an agile, execution-oriented Program Manager to drive process execution, workflow optimization, and platform enablement across critical commercial programs. This high-visibility individual-contributor role acts as a versatile operational flex player, partnering across functions to streamline operational handoffs, implement practical system improvements, and address day-to-day operational challenges across initiatives. The role emphasizes practical operational logic, order-of-operations thinking, and understanding the end-to-end seller journey rather than administrative coding or complex technical development. The Program Manager bridges communications across business units, evaluates whether manual or automated solutions best meet business needs, and ensures tools and processes support sales teams from lead through opportunity and order. The position is part of Motorola Solutions’ Global Sales Operations team, which supports global teams by optimizing tools, aligning systems, standardizing strategies, and enabling scalable business operations.

Requirements

At least 4 years of hands-on experience in project management, business operations management, or sales operations in a fast-paced environment.
A track record of bringing practical perspectives from external organizations to solve operational challenges and optimize workflows.
Conceptual understanding of enterprise CRM systems such as Salesforce, Microsoft Dynamics, or HubSpot, including system design, data flow, workflow logic, and user interaction.
Knowledge of the end-to-end B2B sales cycle, including lead conversion, opportunity management, quoting handoffs, and order processing.
Practical problem-solving and decision-making skills, including prioritization and evaluating the cost versus value of process automation.
Strong communication and interpersonal skills, with the confidence to facilitate alignment, influence cross-functional partners, and make independent operational decisions.
Bachelor’s degree in Business Administration, Information Systems, Operations, or Analytics, or equivalent practical work experience.
Legal authorization to work indefinitely in the United States; employer work permit sponsorship is not available.

Responsibilities

Map and optimize end-to-end commercial workflows, including user interactions, handoffs, and process logic across the lead-to-opportunity-to-order seller journey.
Support day-to-day system adjustments, workflow governance, and process enhancements for the team and other business lines.
Use business judgment to determine when streamlined manual processes or lightweight interventions are preferable to extensive software automation.
Partner with IT, CRM administrators, and platform teams to translate commercial business needs into scalable system designs and workflow logic.
Maintain CRM data integrity, define process governance, and remove bottlenecks that create friction for commercial teams.
Adapt to shifting priorities and manage deliverables across multiple initiatives as an operational flex player.
Take on day-to-day project tasks from operational leadership to help keep program milestones on schedule.
Bridge Sales, IT, Customer Success, Finance, Product, and Legal stakeholders.
Influence partners, drive alignment, resolve operational roadblocks, and build consensus across teams without formal authority.
Gather ongoing feedback from frontline sales personnel to identify process friction and promote continuous improvement.
Develop standard operating procedures, process documentation, and user enablement resources to support change management and platform adoption.