Sr Program Manager
About The Position
PayPal, Inc. seeks a Sr Program Manager in New York, NY. The role leads the design, development, and implementation of intelligent, AI-driven software applications and features across PayPal’s digital ecosystem, creating seamless customer experiences. The position uses real-time data, behavioral analytics, and AI-driven decisions to improve engagement, retention, and conversion, and builds scalable personalized features that adapt to user context. The Sr Program Manager architects cloud-native systems balancing performance, reliability, and security, and drives adoption of personalization frameworks and tools across teams. The role sets the long-term technical strategy for the personalization platform in alignment with company goals and customer-first principles, and anticipates trends in personalization, recommendation systems, and agentic AI. It makes technical decisions across multiple teams and organizational boundaries, develops automated tests, delivers high-quality software to production in a continuous integration and delivery environment, and partners with product management to develop solutions to business problems. Partial telecommuting is permitted within a commutable distance. The role is 40 hours per week, Monday through Friday, 9:00 a.m. to 5:00 p.m., with 0% travel. Must be legally authorized to work in the U.S. without sponsorship.
Requirements
- Bachelor’s degree, or foreign equivalent, in Business Management, Project Management, or a closely related field.
- At least 8 years of progressively responsible experience in the job offered or a related occupation.
- 8 years of experience delivering enterprise-level strategic programs in complex matrixed organizations.
- 8 years of experience managing large-scale cross-functional initiatives with multiple stakeholder groups.
- 5 years of experience developing and implementing program governance frameworks and operating models.
- 5 years of experience managing program risks, issues, dependencies, and mitigation plans.
- 5 years of experience leading enterprise planning, execution, and resource management processes.
- 5 years of experience developing executive-level program reporting and status communications.
- 5 years of experience facilitating governance forums, steering committees, and executive decision-making processes.
- 5 years of experience managing organizational transformation or change initiatives.
- 5 years of experience using Agile, Waterfall, or hybrid program management methodologies.
- 5 years of experience delivering programs within regulated industries, including financial services, banking, healthcare, or pharmaceutical environments.
- Must be legally authorized to work in the U.S. without sponsorship.
Responsibilities
- Lead design, development, and implementation of AI-driven software applications and features across PayPal’s digital ecosystem.
- Use real-time data, behavioral analytics, and AI-driven decision-making to improve engagement, retention, and conversion.
- Build scalable, personalized application features that adapt dynamically to user context.
- Architect cloud-native, scalable systems that balance performance, reliability, and security while enabling rapid experimentation and innovation.
- Drive adoption of personalization frameworks and tools across teams.
- Establish and execute the long-term technical strategy for the personalization platform, aligned with company-wide goals and customer-first principles.
- Anticipate and capitalize on trends in personalization, recommendation systems, and agentic AI.
- Make technical decisions affecting multiple teams and crossing organizational boundaries.
- Develop automated tests and deliver high-quality software code to production within a short development cycle in a continuous integration and delivery environment.
- Partner with product management to ideate solutions to business problems.
Benefits
- Comprehensive, choice-based programs supporting physical, emotional, and financial wellbeing.
- Generous paid time off.
- Healthcare coverage for employees and their families.
- Resources to support financial security and mental health.
- Annual performance bonus, equity, or other incentive compensation, as applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
