Service Manager Jobs

About The Position

Requirements

• At least 2 years of management or supervisory experience, including leading and coaching a team.
• Strong leadership, communication, organization, and problem-solving skills.
• A sales-driven mindset and the ability to motivate a team to achieve results.
• A hands-on approach and willingness to learn garage door service and installation.
• A commitment to accountability, quality workmanship, and customer satisfaction.

Nice To Haves

• Garage door repair or installation.
• Home improvement or in-home sales.
• Managing technicians, installers, or field service teams.
• Branch, territory, or home services management.
• Scheduling, inventory management, or daily operations.

Responsibilities

• Lead garage door service and installation teams to ensure quality, safety, efficiency, and customer satisfaction.
• Oversee daily territory operations, including sales, scheduling, dispatch coordination, inventory, and fleet readiness.
• Coach technicians on in-home sales, identifying customer needs, presenting service options, and recommending appropriate repairs and upgrades.
• Monitor sales goals, close rates, job profitability, team productivity, and customer satisfaction.
• Partner with HR to interview, hire, onboard, and evaluate team members.
• Provide ongoing coaching to strengthen team performance, accountability, and customer service.
• Learn garage door products, repair procedures, and installation processes through hands-on field training.
• Oversee parts, tools, and equipment to keep technicians prepared for each job.
• Resolve customer concerns and coordinate timely responses to service issues.
• Collaborate with leadership on performance reports, business goals, and territory growth.
• Promote safe work practices and compliance with applicable requirements and company policies.
• Travel throughout the assigned territory and support scheduling needs, including weekends as needed.

Benefits

• Competitive Compensation: $80,000–$120,000 + annual earning potential, depending on experience and performance
• Hands-On Industry Training: Learn garage door services, our sales process, and field operations.
• Company Vehicle, Tools & Fuel Card
• Career Development: Grow your leadership skills with ongoing training and support.
• Medical Benefits
• Paid Time Off & Paid Holidays
• Employee Referral Bonus Program