About The Position
At EY, we are committed to shaping your future with confidence and helping you succeed in a globally connected powerhouse of diverse teams. This role involves assisting clients by providing insights and recommendations on how ServiceNow aligns with and supports specific business objectives. You will act as a technical leader across all aspects of ServiceNow project and solution delivery, providing guidance and expertise on IT Service Management (ITSM) process implementation, with knowledge of IT Operations Management (ITOM) and IT Asset Management (ITAM) processes. Responsibilities include managing client design sessions, facilitating requirements workshops, interacting with subject matter resources, supporting project and agile scrum management, overseeing application and workflow design, configuration, and testing, and developing client-specific reporting processes and integration components. You will provide trusted advice on how digital transformation and technology enablement can lead to improved performance, and manage and mentor multi-disciplinary teams, including offshore resources. Additionally, you will analyze a company’s ITSM capabilities, provide leading practice recommendations, contribute to strategic roadmaps, and advise on the connectivity of the CMDB and ITOM to ITSM processes. You will also manage and motivate teams of professionals with diverse skills and backgrounds, consistently deliver quality client services, demonstrate in-depth technical capabilities and professional knowledge, maintain long-term client relationships, and cultivate business development opportunities.
Requirements
- Bachelor’s degree in Management Information Systems (MIS), Information Systems (IS), Computer Science, Engineering, Business, Operations Management, or a related field and 5 years of progressive, post-baccalaureate work experience, OR Master’s degree in Management Information Systems (MIS), Information Systems (IS), Computer Science, Engineering, Business, Operations Management, or a related field and 4 years of work experience.
- 4 years of ServiceNow implementation experience with IT Service Management (ITSM).
- 4 years of ServiceNow consulting experience to external clients at a professional services firm, including providing insights and recommendations on how ServiceNow aligns with and can support specific business objectives.
- 4 years of experience in leading ServiceNow client design sessions, facilitating requirements workshops, and interacting with functional and/or business process area subject matter resources.
- 4 years of ServiceNow experience designing and implementing customized reporting processes and integration components tailored to client needs.
- 2 years of experience leading and coaching teams of ServiceNow consulting professionals.
- 2 years of experience integrating ServiceNow with other systems using APIs.
- 4 years of ServiceNow experience in waterfall and agile delivery models, including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
- Requires travel up to 80%, of which 20% may be international, to serve client needs.
- Must be a "United States worker" as defined by the U.S. Department of Labor regulations at 20 CFR 656.3.
Nice To Haves
- Employer will accept any suitable combination of education, training, or experience.
Responsibilities
- Assists clients by providing insights and recommendations on how ServiceNow aligns with and can support specific business objectives.
- Act as a technical leader across all aspects of ServiceNow project and solution delivery.
- Provide guidance and expertise on IT Service Management (ITSM) process implementation, along with utilizing knowledge of the connectivity to IT Operations Management (ITOM) and IT Asset Management (ITAM) processes.
- Manage client design sessions, facilitating requirements workshops and interacting with functional and/or business process area subject matter resources.
- Support project and agile scrum management activities.
- Oversee application and workflow design, configuration and testing.
- Develop client-specific reporting processes and integration components.
- Provide trusted advice on how digital transformation and technology enablement can lead to improved performance.
- Manage and mentor a multi-disciplinary teams and resources including offshore resources.
- Analyze a company’s ITSM people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
- Advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
- Manage and motivate teams of professionals with diverse skills and backgrounds.
- Consistently deliver quality client services by monitoring progress.
- Demonstrate in-depth technical capabilities and professional knowledge.
- Maintain long-term client relationships and networks.
- Cultivate business development opportunities.
Benefits
- Medical and dental coverage
- Pension and 401(k) plans
- Wide range of paid time off options
- Flexible vacation policy
- Time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence
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What This Job Offers
Job Type
Full-time
Career Level
Manager
