Automotive Service Manager

Don Johnson's Hayward CDJR • Town of Hayward, WI

41d • Onsite

About The Position

Don Johnson’s Hayward Motors Chrysler Dodge Jeep Ram is seeking an experienced Automotive Service Manager to lead their service department. This role involves leading a team of technicians and a service advisor, reporting directly to the General Manager. The ideal candidate will be responsible for improving performance, developing team members, and growing the business. This is a hands-on management position, requiring the manager to be visible, engaged, and decisive, stepping in wherever leadership is needed. The core responsibilities include building a high-performing service department, delivering trustworthy guest experiences, growing labor hours and gross through effective processes, improving technician proficiency and productivity, coaching the service advisor on sales and guest experience, maintaining manufacturer training compliance, building guest relationships, monitoring repair quality, ensuring accurate repair orders and warranty processes, recruiting and retaining team members, collaborating with the General Manager, and maintaining a clean, safe, and professional service operation. Success will be measured by labor hours, labor gross, technician proficiency, manufacturer training compliance, and guest satisfaction.

Requirements

• Professional automotive industry experience.
• Strong leadership instincts and a genuine enjoyment of developing people.
• Comfortable selling and helping others sell while protecting guest trust.
• Ability to lead from the front.
• Accountability and expectation of the same from the team.
• Direct, respectful, and clear communication skills.
• Willingness to address performance issues.
• Enjoyment of goals, measurements, and team success.
• Energy for early mornings and understanding that leadership sets the tone.
• Ability to work hard, follow through, and do what you say you will do.
• Coachable and a belief in continuous improvement.
• Meaningful automotive experience and a proven ability to lead, sell, learn, and deliver results.

Nice To Haves

• Prior automotive service management experience is preferred.

Responsibilities

• Lead, coach, develop, and hold technicians and service advisors accountable.
• Grow labor hours and labor gross through strong processes, effective scheduling, capacity management, and ethical service recommendations.
• Improve technician proficiency and productivity while maintaining high repair-quality standards.
• Coach the service advisor on sales, communication, follow-up, and guest experience.
• Maintain strong manufacturer training and certification compliance.
• Set clear expectations and create consistent follow-through.
• Build lasting guest relationships and step in to lead when situations require it.
• Monitor repair quality and reduce preventable comebacks.
• Ensure repair orders, warranty processes, and manufacturer requirements are handled accurately.
• Recruit, develop, and retain strong service team members.
• Work closely with the General Manager and dealership leadership to identify opportunities and solve problems.
• Maintain a clean, safe, organized, and professional service operation.
• Take ownership of departmental results.

Benefits

• Competitive base salary plus performance compensation
• Health, dental, and vision insurance
• Paid holidays
• Personal leave
• Direct-deposit payroll
• Company-funded 401(k)
• Paid training
• Manufacturer certification opportunities
• Mentoring
• Ongoing leadership development
• No-cost college degree opportunities for eligible team members and their families
• Discounts on vehicles and service
• Monthly team lunches
• Preferred Verizon and AT&T pricing

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed