Service Manager

Pros Mechanics•Kent, WA

41d•$80,000 - $110,000•Onsite

About The Position

We are seeking a qualified individual to manage a Heavy Equipment Shop in Kent, WA. The Service Manager will supervise a team of 30 personnel including shop and field service technicians, parts runners and service advisors/writers. Will interact with all employees and other department managers, customers, and vendors. Managers with dealership experience will be considered an asset.

Requirements

Strong organizational and customer service skills
Exceptional time management skills, and the ability to prioritize and complete all tasks required.
Should have a minimum of 5 years’ experience previously working in a management capacity in the heavy construction and mining equipment Industry.
Must have excellent verbal and written communication skills
Must have strong customer service skills
Strong computer skills

Nice To Haves

Dealership experience

Responsibilities

Oversee field and shop repairs including closing work orders.
Prepare bids and have oversight of quotes for repairs and maintenance work in a timely manner
Review and evaluate all work orders for accuracy
Negotiate and settle customer and internal service disputes
Control and evaluate department P & L, including capital expenditures
Interact with other department employees and promote a team environment
Handle all employee issues including hiring, mentoring, disciplinarian actions, and terminations
Monitor and schedule for technician training to stay current with technology
Assist with other duties as assigned and directed by the Branch Manager and Corporate Service Manager