Customer Service Specialist
Healthcare Markets, Inc. • Park City, UT53d
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Customer Service Specialist
Healthcare Markets, Inc.•Park City, UT
About The Position
Powered by MRP is building the first end-to-end marketplace providing the world’s largest selection of new and pre-owned medical equipment, pharma, supplies, and managed services from the MedTech industry’s top companies. Our cutting-edge technology-driven marketplace helps medical providers streamline operations, generate new revenue, and lower equipment and supply costs. MRP is at an exciting inflection point, having just completed a Series A round of funding. As we set course to scale our business and grow our teams - now is the time to join! We are looking for a skilled Service Administrative Specialist to join our team and contribute to the growth and efficiency of our operations and customer experience. At MRP you’ll work where the start-up feel meets the security of a dominating market position. Our culture values grit, teamwork, curiosity, trust, and recognition. The Customer Service Coordinator supports the day-to-day administration of service and support activities by maintaining documentation, tracking products and shipments, and ensuring service requests are completed accurately and on time. This role works closely wit customer-facing teams and cross-functional departments to maintain organized processes and deliver a reliable customer experience
Requirements
- 2+ years of experience in operations, service coordination, administrative support, or customer support roles
- Strong organizational and time-management skills
- High attention to detail and accuracy
- Ability to manage multiple tasks and priorities simultaneously
- Clear written and verbal communication skills
- Comfortable working cross-functionally with multiple teams
- Proficient with email, spreadsheets, and internal tracking systems
Nice To Haves
- You love to delight customers and can’t rest without ensuring all steps of the process have been completed
- You have a strong background in customer service
- You can present yourself professionally in all situations as a solution-oriented and thoughtful ambassador of MRP
- You consistently challenge any assumptions that come to your mind. You seek to gain clarification and fully understand before responding
- You routinely demonstrate a strong desire to get things done, and get things done right
- You have a desire to routinely deliver self-driven results that move the company and our customers forward again and again
- You leverage research, questions, and data to develop intimate understanding in complex scenarios
- You consistently identify opportunities in every problem, challenge, or situation
- You are heavily process-driven, and know the importance of ensuring buy-in and adoption when rolling out new training
- You have ease in working across all levels of an organization
- You are masterful in developing relationships and communicating with people
- You will contribute to the positive and fun team environment at MRP
Responsibilities
- Coordinate administrative activities related to customer service and support requests
- Prepare, process, and maintain accurate service and warranty documentation
- Track products, shipments, and returns to ensure timely follow-up and completion
- Communicate status updates clearly with internal teams and customers as needed
- Close and maintain customer service tickets by following required steps and processes
- Maintain organized records and ensure data accuracy across internal systems
- Identify and flag missing information, errors, or process gaps
- Support continuous improvement of service coordination and administrative workflows
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401K
- Healthcare FSA & Dependent Care FSA
- Paid time off & paid holidays
- Professional growth and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
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