Service Advisor Jobs

About The Position

Requirements

• Previous experience as a Service Advisor is preferred.
• Proficiency with Reynolds & Reynolds or a similar DMS is preferred.
• Strong customer communication skills, both in person and by phone.
• Strong organizational skills.
• Ability to work in a fast-paced environment with limited supervision.
• Comply with applicable laws and company policies for safeguarding customer, company, and manufacturer information, as well as customers' vehicles and property.
• Authorized to work in the USA.
• Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening.
• Valid driver's license.

Nice To Haves

• Previous experience as a Service Advisor.
• Proficiency with Reynolds & Reynolds or a similar DMS.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and communicate repair needs to technicians.
• Present recommended and additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair and maintenance costs.
• Follow dealership policies regarding customer vehicle care and operation.
• Follow up on repairs and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs to customers.
• Handle minor customer concerns and complaints.
• Keep the Service Manager informed of problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores according to dealership standards.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Paid maternity leave after one year of employment
• Paid paternity leave after one year of employment
• Paid training
• Career advancement opportunities
• 401(k)
• Profit sharing