Service Advisor/ASM

Hudson Automotive Group•Johnson City, TN

2d•$80,000 - $100,000•Onsite

About The Position

Johnson City Ford, a member of Hudson Automotive Group, is seeking motivated and customer-focused Service Advisors to join their award-winning service team. This role serves as the primary connection between customers and the service department, focusing on building relationships, recommending services, and ensuring customer satisfaction. The position offers a flexible schedule, career growth opportunities, and a supportive work environment within a high-volume service department.

Requirements

Previous customer service experience
Strong communication and relationship-building skills
Ability to provide a superior customer experience
Professional appearance and positive attitude
Strong emotional intelligence and problem-solving abilities

Nice To Haves

Previous automotive service advisor experience
Automotive sales or service experience
CRM software experience
Experience working in a fast-paced customer-focused environment

Responsibilities

Greeting customers and creating a welcoming service experience
Listening to customer concerns and accurately documenting vehicle needs
Recommending maintenance and repair services based on vehicle condition
Communicating repair timelines, estimates, and updates
Coordinating repairs with technicians and service department personnel
Building long-term customer relationships through exceptional service
Ensuring customer satisfaction throughout the repair process
Helping achieve department goals while maintaining high customer satisfaction scores