Automotive Service Advisor

Sheehy Lexus Of Richmond•Richmond, VA

75d•$50,000 - $200,000

About The Position

Sheehy Auto Stores is seeking Service Advisors to provide excellent customer service in its dealership service department. The role involves welcoming customers, scheduling appointments, serving as a liaison between customers and service technicians, explaining repair needs and costs, and keeping customers informed throughout the service process. Advisors also present recommended services, manage extended warranties, inspect completed repairs, and address customer concerns while maintaining dealership standards for customer satisfaction and vehicle care. Sheehy Auto Stores describes itself as one of the country's Top 30 private dealer groups, representing more than 25 locations and multiple automotive brands. The company says its compensation is based on experience and performance, ranging from $50,000 to $200,000. It also states that it provides paid training and career advancement opportunities. The company is an equal employment opportunity employer.

Requirements

Previous experience as a Service Advisor is preferred.
Proficiency with Reynolds & Reynolds or a similar DMS is preferred.
Strong customer communication skills, both in person and by phone.
Strong organizational skills.
Ability to work in a fast-paced environment with limited supervision.
Comply with applicable laws and company policies for safeguarding customer, company, and manufacturer information, as well as customers' vehicles and property.
Authorized to work in the USA.
Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening.
Valid driver's license.

Nice To Haves

Previous experience as a Service Advisor.
Proficiency with Reynolds & Reynolds or a similar DMS.

Responsibilities

Greet service department customers promptly and courteously.
Listen to customers and communicate repair needs to technicians.
Present recommended and additional services using low-pressure, high-integrity methods.
Provide accurate estimates of repair and maintenance costs.
Follow dealership policies regarding customer vehicle care and operation.
Follow up on repairs and keep customers informed of progress.
Sell and manage extended warranties.
Inspect repair quality and ensure all work is complete.
Notify customers when vehicles are ready for pickup.
Review and explain repairs and associated costs to customers.
Handle minor customer concerns and complaints.
Keep the Service Manager informed of problems and potential problems.
Maintain Customer Satisfaction Index (CSI) scores according to dealership standards.