Customer Service Advisor (WFH)

Stanley Steemer•Riverview, FL

2d•$15 - $17•Remote

About The Position

Stanley Steemer is looking for motivated and reliable individuals to join our team as a REMOTE Customer Service Agent (CSA). If you enjoy hands-on work, helping customers, and being part of a strong team, this is a great opportunity! This role involves answering incoming calls, scheduling appointments, identifying customer needs, and recommending services. The ideal candidate is motivated, ambitious, a team player with a passion for customer service and sales, and thrives in a fast-paced environment.

Requirements

Applicants MUST have their own computer, two monitors, high-speed internet, webcam, and a USB headset
Friendly and comfortable talking with customers
Reliable and dependable
Organized and able to multitask
Comfortable using computers and learning new systems
Professional but personable
Background check and drug test (minus THC)
At least 18 years of age

Nice To Haves

Passion for customer service and sales
Thrive in a fast-paced environment

Responsibilities

Answer incoming calls from customers in a professional and engaging manner
Schedule, confirm, and update cleaning appointments accurately and efficiently
Identify customer needs and recommend appropriate services to maximize value
Actively upsell and cross-sell services by educating customers on available options and benefits
Consistently ask for the sale and work to close every opportunity presented
Consistently work to meet or exceed sales metrics
Stay engaged, present, and performance-driven throughout each shift