Experienced Automotive Service Advisor

Harry Robinson Sallisaw Ford•Sallisaw, OK

5d•Onsite

About The Position

Harry Robinson Sallisaw Ford is seeking a professional, customer-focused Experienced Automotive Service Advisor to join our expanding service department. In this role, you will serve as a vital link between our guests and our shop technicians, building strong relationships and delivering an exceptional service experience. We are looking for someone who thrives in a fast-paced environment and takes genuine pride in providing top-notch customer care. You will listen to customer concerns, prepare accurate estimates, and guide guests through their maintenance and repair options. If you are ready to join a supportive dealership that rewards your experience and gives you the tools to succeed, apply today.

Requirements

Previous automotive service advisor experience is preferred.
Valid driver’s license with a good driving record is required.
Computer proficiency with the ability to learn dealership software quickly.
Ability to commute to Sallisaw, OK.
Excellent communication and relationship-building skills.
Strong organizational and multitasking abilities in a fast-paced environment.
Professional appearance and a positive attitude.
Ability to work effectively in a team-oriented setting.

Responsibilities

Greet customers professionally and create an outstanding service experience.
Listen carefully to customer concerns and accurately document repair needs on repair orders.
Prepare repair estimates and recommend necessary maintenance and repairs.
Coordinate communication between customers and technicians, monitoring repair progress and keeping guests informed throughout the process.
Schedule service appointments and help maintain an efficient shop workflow.
Build lasting customer relationships that encourage repeat business and long-term loyalty.
Consistently achieve high customer satisfaction while meeting dealership performance goals.