Experienced Service Advisor

Lithia & Driveway•Los Angeles, CA

21h

About The Position

Nissan of Downtown LA is hiring an experienced Service Advisor for its high-volume service department. The role serves as the liaison between customers and technicians, helping ensure customers understand recommended repairs and service needs. The Service Advisor prepares estimates and repair orders, communicates service updates and costs, and administers qualifying manufacturer warranties. The position offers a steady flow of customer appointments and repair opportunities, team support, training, and potential career advancement within the dealership organization.

Requirements

At least 1 year of previous Service Advisor experience.
High school graduation or equivalent.
Be at least 18 years old.
Basic mechanical understanding of an automobile.
Acceptable driving record and a valid driver's license in the state of residence.
Be a team player focused on providing high-class customer service.

Nice To Haves

Prior experience as an automotive technician.

Responsibilities

Communicate customer needs to technicians and explain needed and recommended service or repairs to customers.
Develop estimates by calculating the costs of materials, supplies, and labor, as well as the customer's payment, including deductibles.
Prepare repair orders, obtain approval signatures, and enter repair orders into the service database system.
Communicate additional repair and service needs to customers based on vehicle inspections.
Administer manufacturer warranties for qualifying vehicle repairs.
Keep customers informed about service specials, completion times, and service expenses.