Experienced Service Advisor

Lithia & Driveway•Los Angeles, CA

1d•$64,500 - $161,800

About The Position

Nissan of Downtown LA is hiring an experienced Service Advisor for its high-volume service department. The role serves as the liaison between customers and technicians, ensuring that technicians understand customer needs and customers understand required and recommended services and repairs. The Service Advisor develops repair estimates, prepares repair orders, administers qualifying manufacturer warranties, and keeps customers informed about service specials, completion times, and expenses. The position offers a stated pay range of $64,500–$161,800 annually, with a separate total rewards section listing estimated annual earnings of $46,500–$161,800. Compensation is performance-driven and may include incentives tied to individual sales, individual gross profit, manufacturer approvability, customer-pay labor per repair order, and flat-rate hours. Actual pay may vary based on skills, experience, job-related knowledge, and physical location, with final compensation determined through the interview process. The role is full-time. Department hours are Monday through Friday, 7:00 a.m. to 6:00 p.m., and Saturday, 7:00 a.m. to 4:00 p.m. A sign-on bonus of up to $5,000 may be available depending on experience. The dealership describes a professional team environment with support from technicians, parts, and management; training and continued development of automotive service expertise; and opportunities for career advancement within the dealership organization. The employer requires a high school graduate or equivalent, age 18 or older, and a drug-free workplace. Reasonable accommodations may be made to enable individuals to perform the essential functions. The employer is committed to equal employment opportunity and considers qualified applicants with criminal histories consistent with legal requirements.

Requirements

At least 1 year of previous Service Advisor experience.
High school graduate or equivalent.
At least 18 years of age.
Team player focused on providing high-class customer service.
Basic mechanical understanding of an automobile.
Acceptable driving record and a valid driver's license in the state of residence.

Nice To Haves

Prior experience as an automotive technician is valued.

Responsibilities

Serve as the liaison between customers and technicians, ensuring technicians understand customer needs and customers understand needed and recommended services and repairs.
Develop estimates by costing materials, supplies, and labor, and calculate customer payment amounts, including deductibles.
Prepare repair orders, obtain approval signatures, and enter repair orders into the service database system.
Communicate additional repair and service needs to customers based on vehicle inspections.
Administer manufacturer warranties for qualifying vehicle repairs.
Keep customers informed about service specials, completion times, and service expenses.