Service Advisor
NELSON AUTO GROUP • Wagoner, OK44d • $40,000 - $45,000 • Onsite
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Service Advisor
NELSON AUTO GROUP•Wagoner, OK
•$40,000 - $45,000•Onsite
About The Position
Nelson GMC is seeking a customer-focused Service Advisor to serve as the primary point of contact between customers and the service department. The role is responsible for delivering an exceptional customer experience while helping technicians work efficiently. It is a full-time position with a four-day work week that includes Saturdays, and a stated salary range of $40,000–$45,000 per year. The Service Advisor builds customer relationships through trust, professionalism, and clear communication. They coordinate with customers, technicians, parts personnel, and management to keep repairs moving efficiently, communicate estimates and recommendations, and ensure repair orders and customer records are accurate. The role operates in a fast-paced dealership environment with frequent customer interaction and may involve working indoors and outdoors in varying weather conditions. Nelson describes its dealership culture as focused on providing customers and employees with the treatment they deserve and creating an unparalleled business culture and consumer experience. The employer is an equal opportunity employer and is committed to a safe, drug-free work environment.
Requirements
- High school diploma or equivalent required.
- Excellent communication, interpersonal, and relationship-building skills.
- Strong organizational and time management abilities.
- Ability to multitask and prioritize in a fast-paced environment.
- Professional appearance and positive attitude.
- Self-motivated with a strong work ethic.
- Ability to learn dealership software and new technologies.
- Strong problem-solving and conflict-resolution skills.
- Valid driver's license with an acceptable driving record.
- Exceptional customer service skills.
- Strong verbal and written communication.
- Team-oriented with the ability to collaborate across departments.
- Goal-driven with a commitment to delivering quality work.
- Strong attention to detail and organizational skills.
- Ability to remain calm and professional under pressure.
- Dependable, adaptable, and eager to learn.
- Ability to stand and walk for extended periods throughout the workday.
- Ability to work indoors and outdoors in varying weather conditions.
- Ability to frequently enter and exit customer vehicles.
- Ability to occasionally lift up to 25 pounds.
- Frequent use of computers, telephones, and other office equipment.
- Ability to work in a fast-paced dealership environment with frequent customer interaction.
- Ability to occasionally bend, reach, and move throughout the service department.
Nice To Haves
- Previous customer service or automotive service advisor experience preferred.
Responsibilities
- Deliver an exceptional customer experience during every interaction.
- Build long-lasting customer relationships through trust, professionalism, and clear communication.
- Greet customers, schedule service appointments, and accurately document vehicle information and customer concerns.
- Work closely with service technicians to diagnose vehicle concerns and test drive vehicles when appropriate.
- Prepare repair estimates, explain recommended services, and review costs and timelines with customers.
- Monitor repair progress and provide timely updates throughout the service process.
- Communicate additional repair recommendations and obtain customer authorization before work is performed.
- Ensure all repair orders are completed accurately and thoroughly.
- Resolve customer concerns professionally while maintaining high customer satisfaction.
- Coordinate with technicians, parts personnel, and management to ensure repairs are completed efficiently.
- Maintain accurate customer records and follow dealership policies and procedures.
- Help achieve department goals for customer satisfaction, efficiency, and profitability.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
Job Search Resources
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