Automotive Service Advisor

Honda of Middleburg Heights•Middleburg Heights, OH

46d•Onsite

About The Position

Honda of Middleburg Heights is seeking experienced Automotive Service Advisors/Service Writers to join their team. This role involves interacting with customers regarding vehicle repairs, managing work orders, scheduling appointments, communicating with technicians, providing estimates, and finalizing invoices. The position also includes performing other store duties as directed by management. The ideal candidate is reliable, motivated, driven to deliver quality workmanship and superior customer experiences, and eager to learn and utilize new skills. A strong team-based workplace is valued, along with flexibility, patience, and the ability to remain calm in a fast-paced environment while focusing on meeting goals and targets.

Requirements

Minimum 2 Years of Automotive Service Advisor Experience
Excellent customer service and time management skills
Ability to work Saturday’s when required
Valid Driver's License and Clean Driving Record
Reliable, motivated and driven to deliver quality workmanship and a superior customer experience.
Continuously looking to learn and use new skills.
Value a strong team-based workplace.
Flexible, patient and calm when working in a fast-paced environment… Focused on meeting goals and targets.
Strong attention to detail.
Strong interpersonal skills with ability to build a team and work as a team.
Ability to work well under pressure in a fast paced, ever changing high-volume environment.

Nice To Haves

Previous experience in the automotive trade or a passion for Parts and Mechanical knowledge would be an asset.

Responsibilities

Greeting and communicating with customers on all aspects of repair, such as creating work orders, arranging bookings, and communicating them to the technicians, and providing estimates to the consumer and finalizing invoices.
Performing other store duties and functions as directed by management.