Automotive "Bench" Service Advisor - Elmhurst, IL

GreatWater 360 Auto Care • Addison Township, IL

7d • Hybrid

About The Position

GreatWater 360 Auto Care is hiring an experienced Automotive Service Advisor to join our Team, supporting multiple shop locations across the Milwaukee metropolitan area. This role is perfect for an adaptable, customer-focused Service Advisor or Assistant Service Manager who is seeking advancement and enjoys variety, problem-solving, and helping shops succeed during staffing gaps, vacations, and high-volume periods. This is a full-time role with consistent employment, offering variety by working across multiple locations instead of just one shop. It is a high-impact role supporting managers and teams, with a strong pathway to lead advisor, training, or management opportunities. GreatWater 360 Auto Care operates nearly 150 auto repair shops across nine states and is community-focused, quality-driven, and committed to supporting both our teammates and customers.

Requirements

• 5+ year of experience as an Automotive Service Advisor or in a similar automotive service role
• STRONG desire to move into Management Role - Prior Exp A PLUS!
• Strong communication and customer service skills
• Comfort explaining automotive repairs in a clear, transparent way
• Ability to travel between shops within the Milwaukee metro area
• Valid driver’s license and insurable driving record
• Professional, team-oriented attitude with a focus on safety and quality

Nice To Haves

• Prior experience in a Management Role

Responsibilities

• Provide Service Advisor coverage at multiple GreatWater locations in the Milwaukee metro
• Greet customers and deliver a professional, friendly service experience
• Write and manage repair orders accurately and efficiently
• Clearly explain vehicle conditions, repairs, and maintenance needs
• Coordinate with technicians to ensure smooth workflow
• Maintain safety, quality, and repair standards
• Step in as a reliable, steady presence when shops need support
• Adapt quickly to different teams, shop environments, and customer needs

Benefits

• Medical, Dental & Vision Plans
• 401(k) Match – Up to 5% company match after 90 days
• PTO – Front-loaded annually
• 6 paid holidays
• Paid parental leave
• Disability & Life Insurance – Company-paid and voluntary options
• Employee Assistance Program – 24/7 confidential support
• Bi-weekly Pay – Direct deposit, 26 pay periods/year
• Career Development - Paid training and elective courses
• ASE Certification reimbursement
• Tuition reimbursement
• Employee Discounts on service and parts that extends to immediate household family members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed