Automotive Service Advisor

Don Johnson Auto Group • Hayward, WI

10d • $65,000 • Onsite

About The Position

As an Automotive Service Advisor, also called a Service Writer, you’ll own the guest experience throughout vehicle maintenance and repairs. You’ll help guests understand their options, confidently ask for their business, and earn their next visit. This role requires consistent early starts, active selling, and personal responsibility.

Requirements

• Strong communication, organization, attention to detail, and comfort learning software are essential.
• Enjoy sales conversations, handle competing priorities calmly, and be able to share examples of taking ownership and achieving results.
• Demonstrate sales ability and excellent guest service through experience in automotive or another industry.
• Bring your ambition, integrity, and willingness to learn.

Nice To Haves

• Automotive knowledge is preferred; we can train the right person.

Responsibilities

• Welcome guests, listen carefully, and accurately document vehicle concerns.
• Review service history and technician findings to recommend needed maintenance and repairs.
• Explain estimates, priorities, and value; address objections honestly and obtain guest authorization.
• Coordinate with technicians and the parts team, keeping guests informed about progress, timing, and changes.
• Maintain accurate repair orders, explain completed work and charges, and follow up on outstanding needs.
• Be ready to serve at 7:00 AM.
• Provide updates proactively, and finish what you start.
• Welcome feedback, learn our processes, and apply your training.
• Take initiative, own mistakes, support your teammates, and stay engaged throughout a busy day.
• Be accountable for service sales, guest satisfaction, accurate documentation, and dependable follow-through.

Benefits

• Free college tuition for you and your family members.
• Paid training, mentoring, and ongoing coaching to strengthen your automotive knowledge and sales skills.
• Opportunities for advancement and personal development.
• Health insurance and a 401(k).
• Paid time off, paid holidays, and team member discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed