Servers Jobs

About The Position

Requirements

• Proven experience in managing both physical and digital infrastructure, preferably in a multi-office environment.
• Strong technical expertise in cloud computing, networking, and hardware systems.
• Experience working with outsourced vendors and managing service-level agreements (SLAs).
• Strong problem-solving skills with the ability to troubleshoot both physical and digital infrastructure issues.
• Ability to work independently and manage multiple projects simultaneously.
• Excellent communication skills, with the ability to interact with both technical and non-technical stakeholders.
• Familiarity with industry standards and best practices for infrastructure management and security.
• Certifications in cloud platforms (e.g., AWS, Azure) or IT infrastructure management.
• Experience in an enterprise-level IT environment with a focus on scalability and security.
• Knowledge of video conferencing solutions and VoIP systems.

Responsibilities

• Oversee and maintain all office infrastructure including phones, video conferencing equipment, printers, and scanners across multiple office locations.
• Ensure proper functioning, regular maintenance, and troubleshooting of physical equipment.
• Coordinate with vendors for the procurement and installation of new office equipment as needed.
• Manage cloud-based servers and desktops to ensure optimal performance, security, and uptime.
• Oversee the configuration, monitoring, and troubleshooting of cloud-based infrastructure.
• Ensure seamless integration between cloud systems and on-premise infrastructure.
• Serve as the primary point of contact for two outsourced vendors managing the physical and digital service desks.
• Develop and maintain strong relationships with vendors to ensure high-quality service and timely issue resolution.
• Coordinate with vendors to handle escalations, resolve issues, and ensure SLAs are met.
• Develop and implement a long-term infrastructure strategy that aligns with company growth and technology advancements.
• Manage capacity planning and ensure that infrastructure resources are allocated effectively.
• Regularly assess infrastructure needs and recommend upgrades or new solutions where necessary.
• Troubleshoot complex infrastructure-related issues and provide support as needed for both physical and digital infrastructure.
• Provide expertise and guidance on best practices for maintaining a secure, efficient, and scalable infrastructure environment.
• Ensure that all infrastructure, both physical and digital, complies with relevant industry regulations, standards, and security best practices.
• Work closely with the security team to implement and monitor security measures across all infrastructure assets.
• Maintain comprehensive documentation for all infrastructure components, processes, and workflows.
• Provide regular status reports and updates to senior leadership on infrastructure performance, improvements, and challenges.
• Work independently with minimal supervision, taking ownership of all infrastructure-related issues.
• Collaborate with other departments (e.g., IT, HR, Operations) to ensure the infrastructure meets the evolving needs of the business.

Benefits

• discretionary bonus
• robust benefits