Technical Analyst 2-Support

Oracle•Nashville, TN

About The Position

As a Technical Solution Analyst 2 on the Federal Aligned Support Team, you provide functional and technical expertise to clients using the Oracle Health Electronic Medical Record suite of applications and products. Your role involves troubleshooting service requests, retesting workflows, resolving client incidents, and maintaining both frontend and backend applications. You will also be responsible for creating documentation throughout the lifecycle of an issue. Troubleshooting via backend methods includes capturing log files, querying tables, updating database fields, and updating servers. You are expected to prioritize your work and deliver exceptional service to your team and customers while working with Oracle Health technologies.

Requirements

Functional and technical expertise with Oracle Health Electronic Medical Record suite of applications and products.
Ability to troubleshoot service requests.
Ability to retest workflows.
Ability to resolve client incidents.
Ability to maintain frontend and backend applications.
Ability to create documentation throughout the lifecycle of an issue.
Proficiency in troubleshooting via backend methods, including capturing log files, querying tables, updating database fields, and updating servers.
Ability to prioritize work.
Ability to provide exceptional service to team and customers.

Responsibilities

Perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally.
Perform troubleshooting investigations via back-end methods by capturing log files, querying tables, updating database fields, and updating/cycling servers.
Communicate professionally to customers or internal contacts via phone, email or instant message.
Collaborate across teams and organization to ensure complex issues are addressed by the appropriate individuals/teams.
Document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation.
Seek to understand disagreements, ensure all perspectives are heard and facilitate a plan for resolution.
Lead by example and share knowledge and experiences with associates and team.
Create a respectful work environment where you advocate for your team, create accountability and recognize accomplishments.
Participate in team after-hours and holiday/weekend on-call rotation to ensure critical and time-sensitive issues are addressed and resolved in a timely manner.

Benefits

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance