Technical Analyst 2-Support

Oracle•Nashville, TN

About The Position

As a Technical Solution Analyst 2 on the Federal Aligned Support Team, you provide functional and technical expertise to our clients with the Oracle Health Electronic Medical Record suite of applications and products. Much of your time will be spent troubleshooting service requests, retesting workflows, resolving client incidents, and maintaining frontend and backend applications while creating documentation throughout the lifecycle of an issue. While performing troubleshooting via backend methods, you will capture log files, query tables, update database fields, and update servers. As you work with Oracle Health technologies, you prioritize your work and provide exceptional service and accomplishments to your team and customers.

Requirements

Functional and technical expertise with the Oracle Health Electronic Medical Record suite of applications and products
Ability to troubleshoot service requests
Ability to retest workflows
Ability to resolve client incidents
Ability to maintain frontend and backend applications
Ability to create documentation
Proficiency in backend troubleshooting methods (capturing log files, querying tables, updating database fields, updating servers)
Ability to prioritize work
Customer service skills

Responsibilities

Provide functional and technical expertise to clients with the Oracle Health Electronic Medical Record suite of applications and products
Troubleshoot service requests
Retest workflows
Resolve client incidents
Maintain frontend and backend applications
Create documentation throughout the lifecycle of an issue
Capture log files via backend methods
Query tables via backend methods
Update database fields via backend methods
Update servers via backend methods
Prioritize work
Provide exceptional service and accomplishments to your team and customers