F&B Supervisor | Hilton Garden Inn Merced | Merced, CA

PM Hotel Group

10h•Onsite

About The Position

The F&B Supervisor at Hilton Garden Inn Merced is responsible for monitoring and supervising the service standards of servers, bartenders, and buspersons to ensure guest satisfaction. Key duties include assisting the manager with operational tasks such as establishing side work, maintaining the bank, reviewing daily communications, and ensuring the restaurant's cleanliness and proper setup. The role also involves strict adherence to state, federal, and corporate liquor requirements, overseeing staff cash handling compliance, and communicating daily with the restaurant manager regarding special events and house counts. The supervisor will assist in conducting menu classes and taste panels, provide clear directions to staff, and maintain a professional appearance and demeanor. This position requires a self-starting personality, strong communication skills, a team-player attitude, and the ability to adapt to changes while upholding hotel standards for work procedures, dress, grooming, punctuality, attendance, and safety and security policies.

Requirements

Must have the ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Can communicate well with guests.
Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
Ability to use point of sale system.
Ability to lift/carry weights up to 50 pounds.
Ability to push/and pull carts of products weighing up to 150 pounds.
Remain professional at all times.
Treat all guests and associates with courtesy and respect, under all circumstances.
Meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.
Adaptable to change in your work area and in hotel procedures.
Willingness to learn new skills and/or improve existing ones.
Ability to solve routine problems that occur on the job.
Adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Responsibilities

Monitor servers, bartender and busperson adherence to all service standards.
Supervise service for guests, being watchful of signals from guests in need of service.
Assist manager to establish and monitor side work duty completion.
Maintain bank to PMHS standards.
Read daily communication sheets from the previous shift and prepare one for the following shift.
Check floor plan for appropriate coverage.
Check restaurant cleanliness and set up.
Check service stands and aisle areas.
Check tables for cleanliness and proper setup.
Abide by all state, federal and corporate liquor requirements pertaining to serving alcoholic beverages.
Oversee staff to ensure proper liquor controls are in place.
Oversee all staff in cash handling positions to ensure compliance with PMHS’s cash handling policies and procedures.
Comply with all PMHS accounting rules and standards to ensure compliance.
Communicate daily with the restaurant manager regarding special events, house counts, etc.
Assist restaurant manager in conducting menu classes and taste panels.
Communicate both verbally and in writing to provide clear directions to staff.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.