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The Service Operations Analyst I - Security position is an IT Operations team role responsible for determining the most effective and efficient way to conduct a range of operational activities in a high-volume, diverse environment. The ideal candidate will bring a combination of proven technical experience, a solid foundation in operating systems, and be considered an SME (subject matter expert) in Security. This role provides IT technical leadership across primary technologies to the WCM community. The Analyst is responsible for identifying incidents and events, analyzing trends, and overseeing issue management and resolution. Additional responsibilities include correlating events, identifying problems, and contributing to root cause analysis. The Analyst troubleshoots and resolves issues within the scope of Operations Center-supported services. This position requires strong technical acumen, excellent communication and troubleshooting skills, and the ability to facilitate and manage technical bridge lines across multiple domains. The Analyst must be able to quickly determine root cause, assess business impact, and drive timely resolution.
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Job Type
Full-time
Career Level
Entry Level

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