Safety Director Jobs

About The Position

Requirements

• 8–10+ years of progressive experience in healthcare technology, SaaS delivery, software implementation, or healthcare safety and quality leadership.
• Proven experience directly managing teams of managers or team leads across multidisciplinary functions.
• Demonstrated experience overseeing complex enterprise software implementations and ongoing customer success operations.
• Bachelor’s degree in Healthcare Administration, Nursing, Business Administration, Information Systems, Healthcare Quality, or a related field.
• Strong understanding of patient safety, high-reliability principles, and healthcare operations.

Nice To Haves

• Experience or background with Patient Safety Organizations (PSO), High Reliability Organizations (HRO), risk management, or clinical safety software.

Responsibilities

• Provide strategic direction and operational management across implementation, support, and customer success functions within Safety Delivery.
• Establish scalable delivery methodologies, performance metrics, and resource allocation strategies across delivery teams.
• Lead teams of Safety Solution Designers and implementation resources in defining software configuration, workflow design, testing, and go-live readiness.
• Oversee complex, multi-site software deployments and ensure projects align with contractual scope, timelines, and client readiness.
• Establish client optimization frameworks and roadmaps to drive platform utilization, executive business reviews, retention, and measurable ROI.
• Connect implementation with post-go-live optimization and long-term client value realization.
• Direct staffing, workload distribution, and capacity planning; coach and develop managers and team leads.
• Serve as the executive point of contact for complex delivery challenges and coordinate multidisciplinary resources to resolve escalations.
• Collaborate with client C-suite leaders and internal Sales, Product Management, Engineering, and Consulting teams.
• Partner with Product and Engineering leadership to influence application roadmaps, technical configurations, workflows, and feature enhancements.

Benefits

• Medical, dental, and vision insurance options for employees and families.
• Executive coaching, industry certifications, and leadership growth support.
• Paid vacation, parental leave, holiday schedule, and sick time.
• 401(k) retirement savings plan with company matching contributions.
• Wellness reimbursement.
• Mental health benefits.
• A sign-on bonus and restricted stock units may be included in an employment offer.