Guest Room Attendant
Shaner Hotels • Homestead, FL64d • Onsite
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Guest Room Attendant | Homestead Hampton Inn
Shaner Hotels•Homestead, FL
•Onsite
About The Position
The Guest Room Attendant is responsible for maintaining the standards of quality and cleanliness throughout their daily assignments. This role involves cleaning and servicing assigned guest rooms according to franchise and hotel standards, handling guest complaints to ensure satisfaction, and observing all house and safety rules. The attendant will also be responsible for restocking their cart and completing additional deep cleaning tasks as scheduled. Other duties may be assigned.
Requirements
- Minimum one year cleaning experience.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Knowledge of proper chemical handling.
Nice To Haves
- Previous hotel experience preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
Responsibilities
- Cleans and services assigned guest rooms by category priority according to franchise and hotel standards.
- Handles guest complaints ensuring guest satisfaction.
- Maintains standards of quality and cleanliness throughout daily assignments.
- Observes all house and safety rules, housekeeping room procedures, and security procedures.
- Returns and restocks cart at end of shift.
- Completes additional deep cleaning / seasonal cleaning functions as scheduled.
- Reports any maintenance deficiencies.
- Handles guest requests.
- Ensures the confidentiality and security of all guest rooms.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
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