Room Attendant

StepStone Hospitality•Cranberry Township, PA

88d•Onsite

About The Position

This role is responsible for cleaning and maintaining assigned rooms and suites daily, ensuring guest safety and well-being, and upholding professionalism and style expectations. The Room Attendant will also be responsible for reporting any maintenance issues or lost and found items to the appropriate supervisor. Key responsibilities include: Administration: * Report to the Housekeeping Office at the beginning of the shift, pick up and sign out a key, and return the key when reporting to the office at the end of the shift. * Clean and maintain all assigned rooms and suites daily, including bed stripping, bathroom cleaning, vacuuming, dusting, checking of room lights, television, spot cleaning, and stocking all room supplies. * Report any items missing from rooms and suites. * Report all items in need of repair to the supervisor and maintain equipment used in work. * Protect guest safety and well-being; be courteous to all guests and co-workers. Keep all doors closed when cleaning for safety and security purposes. * All lost and found items are to be taken to the housekeeping office as soon as they are found. Support: * Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. * Ability to accurately report information. * Must follow all safety training to maintain proper health pertaining to bending, stretching, arm movement and lifting techniques. * Ability to scrupulously follow all StepStone and hotel policies and procedures. Attend required meetings. Personal Effectiveness: * Projects and assignments are completed thoroughly, professionally, and with care. * Adjusts to high-pressure conditions and is open to change. * Assumes responsibility for personal growth and development. Always conducts him/herself (acts and dresses) professionally; sets standards for all associates. Communication: * Understands and communicates the StepStone Mission and Core values. * Expresses ideas and conveys information clearly, effectively, and professionally. * Actively listens to others. * Conveys company information, decisions, or problems to appropriate parties on a timely basis. Works to resolve disagreements and is respectful of peers and co-workers.

Requirements

Minimum lifting of 20 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Hearing, writing, reading.
Minimum pulling of 20 pounds.

Responsibilities

Clean and maintain all assigned rooms and suites daily, including bed stripping, bathroom cleaning, vacuuming, dusting, checking of room lights, television, spot cleaning, and stocking all room supplies.
Report any items missing from rooms and suites.
Report all items in need of repair to supervisor and maintain equipment used in work.
Protect guest safety and well-being; be courteous to all guests and co-workers.
Keep all doors closed when cleaning for safety and security purposes.
All lost and found are to be taken to the housekeeping office as soon as they are found.
Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
Ability to accurately report information.
Must follow all safety training to maintain proper health pertaining to bending, stretching, arm movement and lifting techniques.
Ability to scrupulously follow all StepStone and hotel policies and procedures.
Attend required meetings.
Projects and assignments are completed thoroughly, professionally, and with care.
Adjusts to high-pressure conditions and is open to change.
Assumes responsibility for personal growth and development.
Always Conducts him/herself (acts and dresses) professionally; sets standards for all associates.
Understands and communicates the StepStone Mission and Core values.
Expresses ideas and conveys information clearly, effectively, and professionally.
Actively listens to others.
Conveys company information, decision, or problems to appropriate parties on a timely basis.
Works to resolve disagreements and is respectful of peers and co-workers.