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Clinical Care Transition Specialist / RN - Detroit

Option Care Health•Detroit, MI
•$80,774 - $134,630

About The Position

The Clinical Care Transition Specialist is an experienced sales professional who sells Option Care products and services to patients preparing to leave a facility. The specialist educates patients, families, caregivers, and facility staff about receiving infusion services and products at an alternative site, and assesses whether selected patients are suitable for that care setting. The role coordinates patient transitions by gathering and reviewing pre-admission information, working with internal intake teams and external referral partners, and supporting implementation of an effective treatment plan. The specialist also builds relationships with referral sources and partners with Account Managers to grow referrals and achieve sales goals. The position requires travel to partner facilities, community hospitals, and medical practice offices to process referrals and provide education and training.

Requirements

  • Licensed Registered Nurse (RN) or licensed Pharmacist in the state of practice.
  • At least 2 years of experience in the healthcare industry.
  • Experience establishing and maintaining relationships with people at all organizational levels, in the business community, and with vendors.
  • Knowledge of standard practices for services offered and applicable standards, such as ACHC and URAC standards.
  • Experience providing customer service to internal and external customers, meeting service quality standards, and evaluating customer satisfaction.
  • Basic PC skills, including competent use of the internet, email, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
  • Experience identifying operational issues and recommending and implementing strategies to resolve them and improve processes.
  • Reliable transportation for travel to care facilities, home visits, and multiple hospitals; if using a personal vehicle, a valid driver’s license and proof of insurance are required.
  • Ability to plan, organize, and make presentations.
  • Ability to travel to partner facilities, community hospitals, and medical practice offices to sell services, process referrals, and provide education and training.

Nice To Haves

  • Hands-on home or alternate-site infusion experience or discharge-planning experience.
  • Experience growing service-provider partnerships.

Responsibilities

  • Maintain and grow relationships with referral sources to increase sales and patient starts; provide education, assistance, and service as a key company representative.
  • Interact with area service providers to sell services for discharging patients and assess whether selected patients are suitable for alternative-site care.
  • Educate patients, their families, and facility staff about Option Care services and products using sales techniques.
  • Provide in-person education to patients and caregivers to support timely discharge and independence with therapy.
  • Communicate with agency staff, medical teams, patients, and families throughout discharge to implement an effective treatment plan.
  • Collect, review, and complete pre-admission information and obtain related signoff.
  • Partner with the Account Manager and Regional Sales Director to create and execute area business and growth plans.
  • Communicate with the Account Manager about opportunities, progress, and feedback related to promoting services.
  • Partner with Account Managers and marketing staff to deliver educational and promotional programs to patients, caregivers, and referral sources.
  • Review medical records for relevant medical history and primary and secondary insurance information, and communicate findings to patient registration.
  • Coordinate care transitions with referral sources and internal partners, participate in required therapy-start and patient-tracking data collection, and facilitate transfer of orders by phone, fax, or e-prescribing as needed.
  • Protect confidential patient and company information in accordance with legal requirements.
  • Provide oversight and input to providers regarding patient assessment, treatment, and transition to home care.
  • Coordinate and communicate with other providers.
  • Arrange for special medical supplies or appliances to be available.

Benefits

  • Medical, dental, and vision insurance
  • Paid time off
  • Bonding time off
  • 401(k) retirement savings plan with company match
  • HSA company match
  • Flexible spending accounts
  • Tuition reimbursement
  • myFlexPay
  • Family support
  • Mental health services
  • Company-paid life insurance
  • Award and recognition programs

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