Ambulatory Office Supervisor(Non-RN)-Southpointe

WVU Medicine

21h

About The Position

The Ambulatory Office Supervisor supervises and coordinates the activities and employees of an ambulatory office. The position oversees patient-care-related operations, provides daily staff supervision, supports consistent service and adherence to policies, and helps maintain productive and efficient workflows. The supervisor also handles complaints, communicates operational issues to management, and may step into staffing as needed. The role requires a high school diploma or equivalent, Basic Life Support certification within 30 days of hire, and three years of healthcare experience. Two years of healthcare management or supervisory experience is preferred. The position involves work in a clinical environment with regular and constant exposure to communicable diseases and bloodborne pathogens, and may require assisting patients and moving equipment and supplies.

Requirements

High school diploma or equivalent.
Obtain Basic Life Support certification within 30 days of hire.
Three years of healthcare experience.
Ability to communicate effectively verbally and in writing.
Strong leadership and interpersonal skills.
Ability to assist patients and move equipment and supplies; lift up to 60 pounds, push carts, and position patients, for less than 50% of work time; bending and stretching may be required.

Nice To Haves

Two years of experience in a healthcare management or supervisory position.

Responsibilities

Supervise and coordinate patient-care-related activities within the ambulatory office.
Provide daily supervision to staff to support prompt and courteous service to patients, visitors, physicians, and coworkers.
Monitor daily operations for adherence to administrative and departmental policies and procedures.
Coach and counsel staff based on performance management principles.
Identify employees' ongoing continuing-education needs.
Keep staff informed about processes, policies, and other changes through continuous communication.
Gather statistics, complete reports, and perform other scheduled or requested duties.
Communicate daily operational status and workflow problems to the Manager or Director in a timely manner.
Handle patient, family, or staff complaints; investigate them and recommend appropriate resolutions.
Coordinate resolution of problems with other departments.
Prioritize and execute daily tasks to support productivity, accountability, and efficiency.
Maintain functional knowledge of operational areas and step into staffing as needed.
Monitor patient satisfaction and report issues to the Manager or Director.
Assist with the annual budget process.
Select, hire, manage, and continuously evaluate employees.