Non-Clinical Office Supervisor or RN/LPN Office Supervisor

Summit Health•Westfield, NJ

3d•$63,500 - $101,500•Onsite

About The Position

Seeking a Non-Clinical, RN or LPN Office Supervisor to cover Internal/Family Medicine offices at 560 Springfield Ave., Westfield, and 1 Diamond Hill Rd., Suite E, Berkeley Heights. The Office Supervisor plans, organizes, and coordinates daily operations to support quality patient care and serves as a liaison between physicians and staff. The role provides leadership within the clinical setting, supports a patient-centric experience, and helps create a welcoming environment for patients.

Requirements

1–3 years of management experience.
High school diploma or GED.
Positive attitude and ability to project it around others.
Passion for outstanding results and compassion for colleagues and patients.
Strong leadership qualities.
Good computer skills, including knowledge of PCs and Microsoft Office programs.
Ability to communicate in English, orally and in writing.
Problem-solving, critical-thinking, and prioritization skills.
Excellent interpersonal and customer service skills.
Accurate computer data-entry skills.
Ability to organize and perform multiple tasks in a timely manner.

Nice To Haves

Associate degree.
Knowledge of medical office operations and terminology.
Experience with an EHR, Practice Management System, and departmental or ancillary systems.

Responsibilities

Plan, organize, and coordinate daily office operations to support quality patient care.
Manage front desk operations, monitor patient volume and registration delays, and identify necessary follow-up after discharge.
Provide leadership and support for day-to-day operations, serving as a role model and consultant for staff.
Communicate and enforce policies and procedures, and ensure staff are competent in emergency protocols.
Prepare monthly staff schedules, manage PTO requests, anticipate staffing needs, and use resources effectively.
Build positive communication with physicians and collaborate to support practice success.
Coach, manage, and develop staff, and ensure professional conduct.
Schedule patient appointments, hospital and ambulatory admissions or procedures, and ensure timely action.
Schedule future appointments and tests and complete physician-ordered referrals.
Prepare charts for new patients, ensure required forms are included, and convert temporary records to permanent records before the end of the day.
Request medical records and prepare charts so physicians have the information needed before visits, exams, procedures, or treatment.
Print necessary medical record information from the electronic record when a chart is unavailable.
Monitor supply inventory and complete or direct requisitions for supplies, forms, equipment, or services.
Perform clerical duties such as faxing, photocopying, filing, and mailing.
Obtain, verify, and update patient information while maintaining confidentiality.
Monitor compliance with applicable standards, including OSHA and HIPAA; report concerns and use resources to resolve issues.
Support a welcoming and hospitable patient experience from arrival through departure.