Non-Clinical Office Supervisor or RN/LPN Office Supervisor

Summit Health CityMD•Westfield, NJ

2d•Onsite

About The Position

Seeking a Non-Clinical, RN or LPN Office Supervisor to cover Internal/Family Medicine offices at 560 Springfield Ave., Westfield, and 1 Diamond Hill Rd., Suite E, Berkeley Heights. The supervisor plans, organizes, and coordinates daily operations to support quality patient care and serves as a liaison between physicians and staff. The role supports a patient-centric experience, fosters a welcoming environment, and coordinates patient appointments and hospital and ambulatory admissions or procedures, including required testing and documentation. The Office Supervisor provides day-to-day leadership and operational support in the clinical setting, oversees front desk operations and staffing, and helps ensure policies, procedures, emergency protocols, and applicable compliance standards are followed. The position also involves patient chart preparation and information management, supply oversight, and routine clerical work.

Requirements

1–3 years of management experience.
High school diploma or GED.
Positive attitude and ability to project it around others.
Passion for strong results and compassion for colleagues and patients.
Strong leadership qualities.
Good computer skills, including knowledge of PCs and Microsoft Office programs.
Ability to communicate in English orally and in writing.
Problem-solving, critical-thinking, and prioritization skills.
Excellent interpersonal and customer service skills.
Accurate computer data-entry skills.
Ability to organize and perform multiple tasks in a timely manner.

Nice To Haves

Associate degree preferred.
Knowledge of medical office operations and terminology preferred.
Experience with an EHR, Practice Management System, and Departmental/Ancillary Systems preferred.

Responsibilities

Plan, organize, and coordinate daily operations to support quality patient care and serve as a liaison between physicians and staff.
Manage front desk performance, monitor patient flow and registration delays, and identify follow-up needs after discharge.
Provide leadership and support in day-to-day clinical operations and serve as a role model and consultant for staff.
Communicate and reinforce policies and procedures, and ensure staff are competent in emergency protocols and procedures.
Prepare monthly staff schedules, manage PTO requests, identify staffing needs in advance, and use resources effectively.
Build positive communication with physicians and work collaboratively to support the practice.
Coach, manage, and develop staff, and ensure they maintain professionalism.
Schedule patient appointments, hospital and ambulatory admissions and procedures, future appointments, tests, and physician-ordered referrals; ensure timely follow-through.
Prepare charts for new patients, ensure required forms are included, and convert temporary records to permanent records before the end of the day.
Request medical records and prepare charts so physicians have needed information before examinations, evaluations, procedures, or treatments; print necessary information from electronic records when a chart is unavailable.
Monitor supply inventory and complete or direct requisitions for supplies, forms, equipment, or services.
Perform clerical duties, including faxing, photocopying, filing, and mailings.
Obtain, verify, and update patient information while maintaining confidentiality.
Monitor compliance with applicable standards, including OSHA and HIPAA, report concerns, and use resources to resolve issues.