Urology Gynecology - Ambulatory Office Supervisor

WVU Medicine

6d•Onsite

About The Position

The Ambulatory Office Supervisor supervises and coordinates activities and employees of an applicable ambulatory office. The role oversees daily patient-care activities and operations, supports prompt and courteous service, and helps ensure adherence to administrative and departmental policies and procedures. The supervisor communicates operational status and workflow issues to a Manager or Director and addresses concerns raised by patients, families, and staff. The position provides staff coaching, identifies continuing education needs, keeps employees informed of changes, and participates in employee selection, hiring, management, and ongoing performance evaluation. It also gathers statistics, completes reports, assists with the annual budget process, and may step into staffing as needed. Work takes place in a clinical environment with regular and constant exposure to communicable disease and bloodborne pathogens.

Requirements

High school diploma or equivalent.
Obtain Basic Life Support certification within 30 days of hire.
Three years of health care experience.
Ability to communicate effectively verbally and in writing.
Strong leadership and interpersonal skills.

Nice To Haves

Two years of experience in a healthcare management or supervisory position.

Responsibilities

Supervise and coordinate activities related to patient care within the ambulatory office.
Provide daily supervision to staff to support prompt and courteous service to patients, visitors, physicians, and coworkers.
Monitor daily operations for adherence to documented administrative and departmental policies and procedures.
Coach and counsel staff based on performance management principles.
Identify employees’ ongoing continuing education needs.
Keep staff informed of processes, policies, and other changes through continuous communication.
Gather statistics, complete reports, and perform other duties as scheduled or requested.
Communicate the status of daily operations and workflow problems to the Manager or Director in a timely manner.
Handle patient, family, or staff complaints; investigate them and recommend appropriate resolutions.
Coordinate resolution of problems with other departments.
Prioritize and execute daily tasks to support productivity, accountability, and efficiency.
Maintain functional knowledge of operational areas and step into staffing as needed.
Monitor patient satisfaction and report issues to the Manager or Director.
Assist with the annual budget process.
Select, hire, manage, and continuously evaluate employees.