Customer Service Associate
Lowe's Companies, Inc. • Dedham, MA8d • $18 - $19
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Customer Service Associate
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Retail Sales – Part Time
Lowe's Companies, Inc.•Dedham, MA
•$18 - $19
About The Position
The Customer Service Associate welcomes Lowe’s customers and helps them find the right products and services for home improvement needs. The role combines customer service with product assistance and merchandise handling. Associates spend much of their time listening to customers, answering questions, organizing merchandise, and helping customers through shopping or checkout. Daily responsibilities vary by department, and associates may work in Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services, depending on hiring needs and skillsets. The position is part-time. It does not require regular travel, although occasional travel to meetings, training, or neighboring stores may be needed. Work may take place indoors and outdoors and involve varying climates, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines, use powered equipment as required, and receive proper training or assistance when needed. The listed pay range is $17.50–$18.90 per hour. Starting pay may vary based on factors including position, location, education, training, and experience. Benefits available to eligible associates include insurance, paid time off, retirement savings, education support, discounts, and other programs, subject to role and eligibility.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Assist customers with locating and handling merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other store areas to help deliver customer service.
- Prepare merchandise for customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Benefits
- Multiple health insurance options
- Tuition assistance and education support programs
- 401(k) retirement account with company match
- Employee Stock Purchase Plan (eligibility-based)
- 10% Lowe’s Associate Discount and broad discount platform
- Track to the Trades program and trade skills scholarships
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
- Flexible spending and health savings accounts
- Employee Assistance Program, including work/life services and no-cost counseling
- Maternity and parental leave
- Adoption assistance
- Business Travel Accident insurance
- Annual bonuses (discretionary and eligibility-based)
- Deferred compensation plan (eligibility-based)
- Grant awards (eligibility-based)
- Wellness programs
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
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